- Location
- NZCHC01 - Christchurch (Rhenus Logistics Air & Ocean New Zealand Limited)
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
What You Can Expect:
Customer Account Management
- Serve as the primary contact for assigned warehouse customers.
- Respond to clients promptly to enquiries regarding inventory, deliveries, and order status.
- Provide updates on receipting, dispatch, and stock availability.
- Manage customer expectations and escalate operational issues where required.
Order & Inventory Coordination
- Process inbound and outbound warehouse orders in the WMS.
- Coordinate picking, packing, and dispatch activities with warehouse staff.
- Monitor inventory levels and notify customers of discrepancies.
- Arrange transport bookings for outbound deliveries.
Documentation & Compliance
- Ensure accurate processing of delivery orders and warehouse documentation.
- Maintain records for bonded or MPI transitional cargo as per TFO responsibilities.
- Support compliance with NZ Customs and MPI requirements.
- Ensure correct handling instructions are communicated to warehouse staff.
Billing & Reporting
- Ensure correct charging for storage, handling, and value-added services.
- Assist with invoice preparation and resolution of billing queries.
- Provide regular stock and activity reports to customers.
Service Improvement & Communication
- Identify service improvement opportunities.
- Support onboarding of new warehouse clients.
- Maintain strong communication between warehouse, operations, and transport teams.
- Participate in customer review meetings where required.
What You Bring:
Essential
- 2+ years’ experience in Warehousing and or Forwarding Operations
- 2+ years’ Customer service
- Experience using Warehouse Management Systems (WMS)
- Strong communication and organisational skills
- High attention to detail
- Ability to manage multiple customer accounts
- Intermediate level of proficiency with MS applications (e.g. Excel)
Desirable
- Understanding of NZ Customs and MPI warehouse requirements
- Experience coordinating transport bookings
- Exposure to bonded or transitional facilities
Skills
ExcelComplianceCustomer ServiceWMS
