Site Based Engineer

Values

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are:

• Entrepreneurship
• Courage
• Respect
• Friendliness

Based at our TJ Morris site in Warrington, your primary role will be to carry out routine maintenance and repairs to long/short term machines and customers owned equipment. Ensuring best practice with quality and professionalism are met at all times and to maintain customer satisfaction.

Job Description

CORE ACTIVITIES:

• Locate equipment, diagnose fault, once the fault has been diagnosed inform Service Coordinator and the customer of the approximate time of completion.  Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition, and that the work has been carried out to the customer’s satisfaction.
• To carry out routine maintenance as directed ensuring that all necessary service parts are available, as well as maintain battery water topping for all fleet trucks on site.
• To submit detailed and a correctly completed Parts Requisition or when making requests by phone provide sufficient information as may be required to enable parts to be obtained accurately and in a timely manner.

• To work mostly without supervision by using your own initiative, in a safe manner as laid down by the Health and Safety at Work Act, advising your manager if you need assistance.
• Ensure that Coordinator/Supervisor is kept informed of your activities and the estimated time required to complete any work so that they can plan the workload of the Service Department and update the customer accordingly.
• Ensure that your site tooling and spares stockholding is maintained, and the working area is kept clean and tidy both inside and outside to a high standard.
• To ensure that any defective tooling or equipment is brought to the immediate attention of the Field Service Manager.
• Project a positive image of yourself and Aprolis Group to the customer at all times, always wearing your company uniform ensuring that it is cleaned to a known standard and ensure you drive company vehicles courteously at all times and respect other road users.
• Ensure that all Service Reports and documentation is completed properly before leaving site, ensuring that a customer’s signature is obtained without fail on all Job Sheets.
• Ensure that all documentation including completed Job Sheets are sent into the Service Office immediately on completion and hard copies handed in weekly or when requested. Time Sheets should be sent to the branch daily.
• Ensure that all overtime is authorised and matches Time Sheet/Job Sheet declaration.
• Ensure that you take every opportunity to maximise on repairs to customer trucks, always acting with integrity.
• Ensure forklift trucks are serviced to the standards as directed by the manufacturer’s recommendations.