- Location
- Oakville, Ontario - Canada · Oakville
- Type
- Full-time
- Department
- Embedded ESUP & Systems
- Experience
- 1+ years
- Source
- Greenhouse
Description
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Engineering professional who will provide technical support to Geotab clients, ensuring the seamless operation of our software, hardware, or embedded systems. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As a Support Engineering professional, your key area of responsibility will be troubleshooting issues, providing solutions, and facilitating communication between internal and external stakeholders to resolve technical challenges and ensure customer satisfaction. You will need to work closely with product development, engineering teams, internal and external stakeholders, resellers, and customers. To be successful in this role you will be a strong team player with an entrepreneurial mindset, excellent verbal and written communication skills, high accuracy, meticulous attention to detail, and the ability to work effectively under pressure. In addition, the successful candidate will have strong troubleshooting abilities across hardware and software platforms, proficiency in programming and scripting languages, and advanced skills in Excel and data analytics.
How you'll make an impact:
- Provide timely and effective technical support to internal and external stakeholders, resolving issues related to software or embedded products.
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Clearly communicate complex technical information to diverse audiences, including internal and external stakeholders.
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Employ a proactive approach to troubleshooting by anticipating potential issues and addressing them before they impact stakeholders.
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Utilize data analytics and tools to identify trends in support inquiries.
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Monitor applications and systems for performance issues and take proactive measures to ensure stability and reliability.
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Contributes to the development and maintenance of technical troubleshooting documentation.
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Collaborate with product development and engineering teams to provide feedback and assist in identifying product improvements.
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Maintain detailed records of stakeholders interactions, issues, and resolutions in a ticketing system.
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Effectively manage the issue queue by asking targeted questions, logging interactions, and prioritizing high-impact cases.
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Build and maintain strong relationships with internal stakeholders, focusing on their needs and ensuring satisfaction.
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Participate in ongoing training and professional development to enhance technical skills and knowledge of Geotab products.
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Support Geotab global strategic initiatives.
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Provide on-site support to resellers and customers when applicable, delivering hands-on assistance.
What you'll bring to the role:
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1-5 years of experience in an Engineering Support role within a technical or engineering organization.
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0 - 1 years of required previous related experience, with familiarity of current technology trends and industry best practices as an asset.
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Post-Secondary Diploma/Degree with a specialization in Computer Science, Electrical, Software Engineering, or a related field.
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Proficiency in programming and scripting languages, including SQL, Python, PowerShell, JavaScript, and C#.
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Advanced skills in Excel, experience with data analysis and visualization, and proficiency with Google Workspace (Sheets, Docs, Slides).
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Proven ability to diagnose and troubleshoot basic technical issues across hardware and software platforms.
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Excellent verbal and written communication skills with strong customer service principles and high attention to detail.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.
