IJP - Specialist - Insurance Operations

Company:

Marsh

Description:

INTERNAL JOB POSTING

We are seeking a talented individual to join our Insurance Operations team at MMA (Marsh McLennan Agency), a Marsh business. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist – Insurance Operations (Grade C1)

No. of roles – 4

Last date to apply – 4th Aug 2026

We will count on you to:

We’re seeking for an individual who is ready to work with complex & diverse insurance work. This individual will get an opportunity to enhance insurance knowledge & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.

• Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives

• Adheres to Company policies and is in compliance at all times.

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company

• Appropriate usage of Marsh Specialty’s systems to monitor, record and retain information

• Demonstrate clear understanding of regulatory requirements

• Proactively ensures compliance with regulatory and risks framework

• Adheres to policies, guidelines and operating procedures

• Keeps own knowledge and expertise up to date and relevant

• Identifies and evaluates risks appropriately. Recognizes how own actions impact on compliance

• Maintains performance standards. 

• Updates reports based on predefined templates on a regular basis to ensure accurate entry

• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation

• Completing all training related activities when assigned

• Cognizant of completing all assigned activities within the stipulated time

• Ensuring all production targets are met in training

• Ensuring all production targets are met in BAU (Post training)

• Ensuring all Quality targets are met in training

• Ensuring all quality targets are met in BAU (Post training)

• Communicate status of work, any issues with team managers and manager on time

• Should be comfortable with 1:00pm – 10:00pm and 6.30pm – 3.30am (Should be flexible as per business requirement).

What you need to have:     

• 3+ years of work experience

• Graduate in any stream

• Good command over spoken and written English

• General Insurance experience

• BI-Certificates, policy review, Loss Run/Summary, claims & endorsement.

• Preferable Property & Casualty

• Employee Health & Benefits

• Superior comprehension and articulation skills

• Ability to prioritize and organize tasks, work within stiff timelines

• Eye for detail and innovative mindset

• Basic knowledge of MS Office

• Willingness to learn and adapt to changes

Eligibility:

• Minimum 3 years’ experience in service industry

• Minimum 12 months experience as a Senior Analyst / Specialist

• Should have at least “On Track” or equivalent rating in last appraisal.

• Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months

• Should not have applied for any other IJP within Marsh in the last 3 months

What makes you stand out:

• Insurance certification from The Institutes, USA

• Post-Graduation/Certificate Courses in Insurance

• Any prior experience on any insurance process

  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Disclaimer

• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone.

• Mention your employee id and official email address in the resume.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.