PBTB I Senior Manager, Health Performance Management

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role sits within Health Sustainability & Integrated Care Strategy and acts as a key bridge between analytics, actuarial, claims, product, provider management, finance, operations, IT, and regulatory stakeholders.

The role is expected to translate health portfolio data into clear performance insights, support financial forecasting and monitoring, and contribute to strategic initiatives that improve profitability, sustainability, and operational effectiveness. While the role carries Senior Manager accountability, it will also incorporate selected Assistant Director-level expectations such as strategic planning support, people management, cross-functional enablement, and committee-level contribution

Key Responsibilities:
Health Performance Analytics: Analyze health portfolio performance using advanced analytical techniques to identify claims trends, cost drivers, rating factors, customer behavior, utilization patterns, and profitability indicators; translate findings into concise business insights and recommended actions.

Portfolio Monitoring & Business Review: Support regular monitoring of health business performance, including claims ratio, loss ratio, medical inflation, product experience, provider trends, and emerging risks; prepare structured insights for management review and decision-making.

Financial Forecasting & Planning Support: Develop and support financial forecasts, claims projections, and scenario analysis by integrating actuarial, analytics, claims, enrolment, utilization, and regulatory assumptions to support sustainable health growth and profitability.

Strategic Planning & Initiative Support: Contribute analytics and business performance insights to health strategic initiatives, business plans, repricing, provider management, cost containment, product proposition, and integrated care priorities.

Stakeholder Collaboration, Governance & Regional Support: Work with actuarial, underwriting, finance, claims, product, provider management, operations, IT, compliance, and regional teams to ensure analytics outputs are aligned, well-governed, clearly documented, and translated into implementable business actions.

Skills and Requirements:
Analytical and Commercial Acumen
Stakeholder Management and Collaboration
Strategic Thinking and Problem Solving
Communication and Executive Presentation

• Bachelor’s degree in Actuarial Science, Data Analytics, Statistics, Finance, Business, Healthcare Management, or a related discipline.
• Minimum 8–10 years of relevant experience in health insurance/takaful, actuarial analytics, portfolio performance, claims analytics, financial forecasting, business planning, or healthcare data analytics, with at least 3–5 years in a managerial or senior specialist capacity.
• Strong knowledge of health portfolio performance, claims ratio, loss ratio, medical cost drivers, risk-based pricing, predictive modelling, and financial projection methodologies. Proficiency in data analysis, statistical modelling, dashboarding, and analytical tools; knowledge of Generalized Linear Models or actuarial modelling will be an advantage. Strong understanding of regulatory, governance, and compliance considerations relating to health insurance/takaful and actuarial/analytics reporting.
• Excellent communication, stakeholder management, and presentation skills, with the ability to translate complex insights into business actions.
• Results-oriented, detail-driven, and able to deliver high-quality work within tight timelines while supporting cross-functional and regional initiatives.
• People management skills: able to manage a team with direct reporting line

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.