CONCIERGE

Industry: Automotive
Location: Kingston, Jamaica
Employment Type: Full Time

POSITION SUMMARY

An exciting opportunity is available for a polished, service driven Concierge to join the showroom team of one of Jamaica’s leading automotive companies.

The successful candidate will serve as a key point of contact for customers entering the showroom, creating a welcoming and professional experience from the moment they arrive. This role is ideal for someone who is naturally warm, highly organized and passionate about delivering exceptional customer service in a premium environment.

KEY RESPONSIBILITIES

• Greet and welcome customers entering the showroom in a professional and courteous manner
• Assist customers on the showroom floor and connect them with the appropriate sales representative
• Help ensure the showroom remains clean, organized and professionally presented at all times
• Maintain customer refreshment areas, including monitoring and replenishing snacks and beverages
• Assist with customer files, documentation, scanning and general administrative duties
• Maintain organized sales documents and materials for easy access by the sales team
• Monitor and replenish stationery and other supplies required by the department
• Assist with the tracking and monthly key checks of demonstration vehicles
• Respond professionally to customer concerns and assist in ensuring a positive customer experience
• Provide Concierge support at other company locations when required

These responsibilities reflect the duties outlined in the employer’s JD.

QUALIFICATIONS & EXPERIENCE

• Minimum 2 years’ experience in a similar customer facing, concierge, hospitality or service role
• Minimum 5 CSEC/CXC subjects, including English Language and a numerical subject
• Customer Service certification would be an asset
• Strong customer service and interpersonal skills
• Excellent verbal and professional communication skills
• Strong organizational and time management abilities
• Good computer and general office skills
• Ability to build professional relationships with customers and internal teams
• Understanding of professional hospitality and customer service standards
• Professional, courteous and confident demeanor
• Strong team orientation and attention to detail

The employer specifically requires at least two years of similar experience, five CSEC/CXC subjects and strong customer service, communication, organizational and computer skills.

IDEAL CANDIDATE

You are someone who understands that exceptional customer service begins with the smallest details. You are polished, approachable and attentive, with the ability to make customers feel welcomed and valued while maintaining the high standards expected in a premium automotive showroom.

Apply today to join a dynamic automotive organization where customer experience and professionalism are at the heart of the brand.