Contractor, Provider Success Lead

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Lyra Health is seeking a short-term Provider Success Contractor to support provider network enablement for a new program in partnership with Leidos. 

The contractor will serve as the primary day-to-day operator across provider onboarding, Leidos Provider Relations coordination, provider communications and support, issue resolution, payment administration, and program reporting. They will be responsible for coordinating with Leidos to support providers through the clearance pipeline, ensuring cleared providers are fully activated and trained and enabled, and building self-serve resources and documented workflows needed to bring the provider enablement process to a sustainable steady state. This role requires someone who is highly organized, a clear communicator, comfortable working across multiple unintegrated systems, and able to operate with a high degree of autonomy in an ambiguous, fast-moving environment.