- Location
- (HE)Office_New Cairo - HQ, Egypt
- Workplace
- Onsite
- Type
- Full-time
- Department
- Engineering
- Experience
- 7+ years
- Source
- Workday
Description
Location:
New Cairo, Cairo, EgyptJob ID:
R0137610Date Posted:
2026-09-02Company Name:
HITACHI ENERGY TECHNOLOGY S.A.E.Profession (Job Category):
Quality ManagementJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity
We are seeking a proactive and results-oriented Engineer to drive a culture of Quality Excellence and Continuous Improvement across the Local Service Unit (LSU). In this role, you will champion quality strategies, processes, and improvement initiatives that enhance operational performance, strengthen customer satisfaction, and support sustainable business growth. You will be responsible for developing and optimizing management systems, tools, and best practices that enable consistent execution, data-driven decision-making, and long-term performance improvement. Working collaboratively across functions, you will lead transformative initiatives that embed quality, efficiency, and continuous improvement into the organization's daily operations, ensuring customer expectations are consistently met or exceeded.
How you will make an impact
1. Quality Leadership & Governance
Act as a role model to promote a culture of Quality and Continuous Improvement (Q&CI).
Lead and coordinate the deployment of BU/Hub Q&CI initiatives and the Hub Q&CI Plan within the LSU.
Advocate for the customer's voice in quality-related decisions and business processes.
Communicate Quality & CI KPIs across the LSU and provide regular performance updates.
Report KPI performance, improvement actions, and Q&CI progress to LSU and Hub leadership.
2. Customer Experience & Continuous Improvement
Ensure compliance with the T-NPS process, including customer feedback collection, analysis, action planning, and feedback closure.
Coordinate the resolution and escalation of customer complaints and issues.
Lead Root Cause Analysis (RCA) activities for customer concerns, KPI deviations, failures, and non-conformances.
Drive implementation of corrective, preventive, and improvement actions.
Foster a learning culture through lessons learned, best practice sharing, and continuous improvement initiatives.
Contribute to the Hub Roadmap, annual Continuous Improvement Plan, lighthouse initiatives, and project savings targets.
3. Quality Management System, Assurance & Compliance
Establish, implement, maintain, and continuously improve the Local Quality Management System (ADONIS).
Plan and coordinate Management Review Meetings and ensure periodic reviews of QMS effectiveness.
Ensure process sustainability through collaboration with process owners and development of appropriate metrics.
Lead internal and external audit planning, execution, and follow-up activities.
Collaborate with Project Managers to ensure customer requirements are accurately captured in Project Quality Plans.
Ensure compliance with quality standards, customer requirements, and organizational processes.
4. Quality Performance Monitoring & Control
Ensure effective quality controls are in place to meet customer, project, and service requirements.
Participate in Project Reviews to monitor execution and identify quality risks and issues.
Analyze Quality & CI KPIs, including CoPQ, COTD, T-NPS, NCR, and Failure Cost Rate.
Drive performance improvement initiatives based on KPI trends and RCA outcomes.
Monitor implementation and effectiveness of corrective and preventive actions.
5. Capability Development & Training
Assess Quality & Continuous Improvement competencies within the LSU and identify training needs.
Deliver quality-related training and awareness programs as required and develop, maintain, and continuously improve onboarding and training materials.
Support the achievement of Lean Six Sigma (L6S) certification objectives and capability-building initiatives within the LSU.
Your Background
Bachelor’s degree in Engineering, Quality Management, or a related discipline.
Minimum 7 years of relevant experience in Quality Management, Quality Assurance, Continuous Improvement, Operational Excellence, or a related field.
Knowledge of Quality Management System (QMS) standards, including ISO 9001, ISO/TS 16949, Six Sigma, and related quality frameworks.
Lean Six Sigma Green Belt or Black Belt certification preferred.
Strong understanding of data analytics, statistics, and quality improvement methodologies and tools, including Fishbone Diagram, DMAIC, 8D, A3, PDCA, and 5W2H.
Experience in conducting Root Cause Analysis (RCA), managing corrective and preventive actions, and driving continuous improvement initiatives.
Strong analytical and problem-solving skills with the ability to interpret quality and performance data to identify trends and improvement opportunities.
Effective stakeholder management, collaboration, and influencing skills across multiple functions and organizational levels.
Proficiency in English, with strong verbal and written communication skills.
Ability to plan, lead, and facilitate audits, training programs, and quality governance activities.
Accessibility and reasonable accommodation
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Use of Al and automated tools in recruitment
As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Background Screening and Security Checks
As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.
