Service Enablement Program manager EMEA

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As the Service Enablement Program Manager you will be responsible for planning, coordinating, and delivering cross-functional programs that improve service delivery capability, adoption and consistency across EMEA.

Operating within a complex environment (20+ countries and 5 service lines), the role ensures that execution teams are fully enabled to deliver services effectively and at scale.

This position acts as a key integrator across Operational Excellence pillars (Quality, Performance Management, Enablement and Technology & Digitalization) and as a bridge between strategy and execution, ensuring that initiatives contribute to overall business objectives and driving measurable business outcomes.

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## What you’ll do:

Program Strategy & Planning

• Define and structure program objectives, scope, and success criteria aligned to EMEA Services goals
• Develop program roadmaps, timelines, and milestones across multiple workstreams
• Translate services operations gaps into structured initiatives
• Ensure alignment between strategic priorities and execution

Program Governance & Delivery

• Lead execution of cross-functional programs in alignment with OpEx pillars
• Establish governance frameworks, processes, and reporting structures
• Monitor progress, manage risks, dependencies, and escalations
• Ensure delivery on time, on budget, within scope and aligned across functions

Cross-Functional Coordination

• Coordinate across functions (operations, finance, IT, commercial, etc.) to ensure aligned execution
• Manage interdependencies and integration across pillars to maximize program effectiveness
• Facilitate decision-making and ensure clear communication across stakeholders

Business Value & Performance Management

• Track and measure program performance and business outcomes
• Ensure initiatives deliver tangible value (cost savings, revenue growth, efficiency gains)
• Establish and monitor KPIs and dashboards
• Drive continuous improvement and course correction as needed

Performance & Impact Measurement

• Define and track KPIs such as adoption rates, time-to-productivity and improvement in delivery Performance KPIs
• Provide clear executive-level reporting on impact

Stakeholder & Executive Management

• Engage and influence senior stakeholders and leadership teams
• Provide regular program updates, insights, and executive reporting
• Facilitate alignment on priorities, trade-offs, and decisions
• Act as the primary point of contact for program governance

Change Management & Adoption

• Drive organizational change associated with program initiatives
• Ensure successful adoption of new processes, tools, or business models
• Support communication, training, and stakeholder engagement activities

## Qualifications:

• Bachelor’s / master’s degree in business, Engineering or related field
• 8–12+ years in program management, consulting or operations leadership

## Skills:

• Experience in multi-country environments (EMEA preferred) and service delivery organizations
• Experience in budget management, governance, and stakeholder engagement
• Proven track record managing complex, cross-functional programs
• Advanced program and project management expertise (PMO, Agile/Waterfall)
• Strong strategic thinking and execution capability
• Excellent stakeholder management and influencing skills
• Ability to translate business problems into structured programs
• Analytical mindset with data-driven decision-making
• Strong communication and leadership skills

## We Offer:

• Competitive benefits package
• Challenging projects in dynamic collaborative team
• Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering
• At Eaton, promoting gender equality is central to our vision of creating a truly diverse and inclusive business where everyone matters, and everyone belongs.
• Eaton employees are participating in our Flexible Work Solutions program
• Great promotional opportunities – Eaton encourages internal promotion, whenever possible

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.