About ITT:
ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
Position Summary
The Inside Sales Representative (ISR) is a cross between a strategic customer service rep (SCSR) and a manufacturing sales rep (MSR). This position will serve all the duties of a SCSR while performing the role of a MSR for specific strategic accounts. The ISR responds to customer inquiries or complaints regarding the organization’s products and services. This position is also responsible for determining the best method to resolve problems to ensure customer satisfaction and adherence to organization policies. The ISR is also responsible for supporting the achievement of goals pursued by their strategic account managers. In this role, the ISR will also perform various clerical and administrative duties
Essential Responsibilities
Management of Customer’s Portal (Quotes and Orders)
Download and analyze monthly Supplier Report Card
Track and manage contacts and opportunities within CRM SalesForce
Quote/SPA entry and quote responses
Daily Quote follow-up and Win/Loose feedback
Strategically manage customer PO from order entry to shipment
Send and conduct webex for account Backlog
Backlog reconciliation – Monthly
Manage daily account expedites
Manage daily VMI, Consignment and Min/Max Programs
Coordinate RMAs and ensure SCAR responses meet deadlines
Coordinate Compliance Responses and NDAs, etc.
Train substitute for vacation and personal leave periods
Develop relationships with customers responding to their questions efficiently and courteously
Same day call response – Daily (as needed)
Provide knowledgeable answers to questions about product, pricing and availability
Promote ITT products and services
Partner with Strategic Sales Manager and Regional Sales Manager on sales leads, customer opportunities, and POS and demand analysis
Work with customers to resolve product returns, shipping inquiries and order status questions
Co-develop and maintain new and existing customers through prospecting and relationship building.
Assist in maintaining quarterly target goals
Manage product/service mix, pricing and margins according to agreed goals
Communicate with and leverage Customers to develop business
Present at customer meetings, seminars, trainings, and webinars as required
Attend sales trainings and certification programs as required
Continuous product learning to address customer inquiries and issue resolution
Position Requirements
Five (5) years prior customer service experience in a manufacturing environment
ERP knowledge and experience; focused on sales and distribution module
Proficiency in Microsoft Excel, Word, PowerPoint required
Excellent customer service skills, problem solving and negotiation skills
Effective communication and written skills
Detail oriented and works with a high degree of accuracy
Ability to multitask and tactfully handle stressful and difficult situation
90% Bilingual– English-Spanish fluently spoken and quality written, preferably
