Teller

Description

Primary Roles and Responsibilities:

• Serves customers by completing account transactions.
• Provides account services to customers by receiving deposits and loan payments, cashing checks.
• Answers questions in person or on the telephone and refer customers to other bank services as necessary.
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
• Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
• Reconciles loan coupons and other transactions.
• Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
• Complies with bank operations and security procedures by participating in all dual-control functions.
• Maintains customer confidence and protects bank operations by keeping information confidential.

Requirements

Minimum Education:

• High school diploma, GED, or equivalent
• Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment preferred
• Prior supervisory or management experience a plus

Required Knowledge, Skills, & Abilities:

• Qualified applicants must have good customer relation skills and excellent communication skills.
• Must have the ability to lift such items as coin bags, trays, and cash drawers.
• Applicants must have strong computer skills and a working knowledge of Microsoft products.