[GCM] Customer Success Coordinator (Nightshift)

We are looking for a friendly, professional, and people-oriented individual who can build strong relationships with both clients and staff. This role will support client communication, account coordination, staff performance, and day-to-day concerns while helping identify opportunities to strengthen and grow client relationships.

Responsibilities:

• Act as the primary contact for client concerns, requests, account updates, and ongoing relationship management.
• Develop and maintain positive, long-term relationships with clients and staff through consistent communication and support.
• Track account performance, contract updates, renewals, reports, and internal coordination to ensure seamless operations.
• Collaborate with internal teams to achieve KPIs, strengthen client accounts, and identify opportunities for growth or additional services.
• Address client and staff concerns with a professional, responsive, and solutions-oriented approach.

Requirements:

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• Experience in account management, client services, customer support, or a similar role involving client and staff coordination.
• Strong communication, relationship-building, and problem-solving skills with a friendly and professional approach.
• Comfortable using CRM systems, spreadsheets, MS Office, and other productivity tools.
• Proactive, adaptable, and dependable, with the ability to manage responsibilities independently and work well with established processes.

Benefits:
• HMO Coverage — Eligible employees receive HMO coverage with free 1 dependent.
• Leave Benefits — Employees receive 15 annual leave credits consisting of 10 vacation leaves and 5 sick leaves, plus other applicable leave benefits.
• Mandatory Benefits — Employees receive SSS, PhilHealth, Pag-IBIG, tax compliance where applicable, and 13th month pay.
• Additional Leave Support — Eligible employees may also avail of calamity, maternity, paternity, bereavement, solo parent, and Magna Carta leave.
• Fair Pay and Breaks — We provide overtime, holiday, night differential, and premium pay.
• Team Activities and Wellness — We encourage wellness through company participation in events like fun runs and provide access to partner discounts from selected hotels, restaurants, and more.
• Training and Travel Opportunities — Some employees may receive client training and possible overseas travel, depending on role and business need.

Our Location: Unit 1E, Philexcel Annex, Clark Freeport, Pampanga

Who we are:
Guerilla Staffing Solutions is a family-owned company with teams in Australia and the Philippines. We build long-term careers in a respectful, supportive, and inclusive workplace.