Post Room Assistant-1

Roles and Responsibilities

• Responsible for the secure receipt, sorting, distribution and management of mail parcels for residents and staff
• Maintain and update various records and registers both manual and computerised as required
• Provide appropriate notification of post to residents and staff as required
• Ensure that the working environment is properly maintained and kept tidy at all times
• Provide prompt and effective help, information, and advice for all residents, and staff
• Assist with reception duties as and when requested
• Undertake training as required
• Be prepared to work as and when the need arises, especially during the busy periods at the start of each academic term
• Comply with health and safety, ensure work is performed in a safe manner
• Prepared to be added to an emergency contact list to assist in emergencies out of hours which may include manning a door or fire alarm panel
• Other duties as commensurate with the post

Person Specification

Skills, Experience, Education and Personal Qualities - Essential Criteria

• Previous work experience within a service delivery environment
• Provision of good customer service
• Good verbal and written communication skills
• Strong people skills
• Attention to detail and accuracy
• Ability to identify and resolve problems using initiative
• Basic IT skills including, Microsoft Office (Word, Excel, PowerPoint)
• Good interpersonal and communication skills
• Ability to remain calm under pressure and manage own time productively
• Ability to work as part of a highly focused team

Skills, Experience, Education and Personal Qualities - Desirable Criteria

• Previous experience of working within a team
• Health and Safety conscious
• Ability to interpret and manipulate data
• Good planning and organisational skills
• 5 A-C ‘GCSE’ level or equivalent or exceptional appropriate past work experience
• Ability to undertake a varied workload and to prioritise tasks where necessary

Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS check.

In return, we are offering a busy and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, pension, life assurance, enhanced family leave policy, training, two paid volunteering or personal development days and cycle to work scheme. Check out our website for more information about UPP, our culture and benefits.

UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners.

We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and also help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.