Principal, Communications & Change Management Lead

Company:

Mercer

Description:

Mercer is seeking a bright and ambitious individual to strengthen the growth of business in the Singapore team as a:

Principal, Communications & Change Management Lead

The Principal, Communications & Change Management Lead is leader of the Change Management and Communications team under Mercer Singapore’s Career Practice. This team supports external and internal clients on all their Change Management and Communications needs.  These include Communications & Change Management strategies, execution plans, stakeholder analysis and engagement, communications artifact creation, and change enablement programs.

We will count on you to:

• Lead and oversee domestic and multi-country projects of medium to high complexity in the areas of Culture, Change Management, Communications, and Transformation.

• Act as the senior client lead on engagements, building trusted relationships with client executives and steering projects from diagnosis and design through execution and closure.

• Own the overall quality, profitability, and delivery of engagements, ensuring work is delivered on time, within budget, and to a consistently high standard.

• Shape and socialise strategic recommendations with clients, influencing decision-making at senior levels.

• Develop change and communications strategies that are aligned to broader business, workforce, and transformation objectives.

• Collaborate with colleagues across lines of business and geographies to design integrated, client-ready solutions and deliverables.

• Provide direction, coaching, and quality oversight to consultants, business analysts, and project team members, ensuring strong delivery and team development.

• Act as a mentor and role model, building capability within the team and contributing to a strong talent pipeline and advancing on a strong workplace culture within the Mercer Singapore Career Practice which forms the pride of Mercer Singapore.

• Support and lead business development efforts, including proposal development, client presentations, opportunity shaping, and relationship management.

• Identify growth opportunities across Mercer’s suite of solutions and contribute to account expansion and client retention.

• Represent Mercer credibly in client conversations and market-facing discussions, bringing insight on culture, change, communications, and transformation trends.

What you need to have:

• Extensive experience in Change Management and Communications, with a track record of leading complex client engagements across external and internal stakeholders.

• Strong experience in Organization Development, Workforce Transformation, Culture Change, or related HR transformation initiatives.

• Proven ability to develop and lead enterprise or function-level change strategies, stakeholder engagement plans, and communications programs.

• Strong commercial acumen with the ability to identify opportunities, shape propositions, and contribute to revenue growth.

• Demonstrated experience managing multiple project workstreams or large project modules, with accountability for delivery quality, timelines, and client satisfaction.

• Excellent executive presence, with strong written and verbal communication skills and the ability to influence senior stakeholders.

• Ability to build strong internal and external relationships and work effectively across diverse teams, geographies, and disciplines.

• Experience mentoring and developing junior team members and contributing to team capability building.

• Prosci certification will be a plus.

• Additional experience in transformation consulting, employee experience, or organizational effectiveness will be an advantage.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.