Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

L2 Infrastructure Expert Engineer

Required Skills and Experience

• 8+ years of professional experience in infrastructure engineering, platform engineering, systems administration, infrastructure operations, or related technical roles.
• Proven experience designing, implementing, supporting, and optimizing enterprise infrastructure solutions across on-premises, hybrid, and cloud environments.
• Broad technical expertise across infrastructure domains, including operating systems, virtualization, networking, storage, databases, Kubernetes, security, and automation.
• Strong experience with virtualization, private cloud, and infrastructure platforms such as VMware, Hyper-V, OpenStack, or equivalent enterprise technologies.
• Strong understanding of Kubernetes architecture, container platforms, orchestration concepts, and cloud-native technologies.
• Solid knowledge of relational and non-relational databases, including high availability, backup, recovery, replication, clustering, and performance fundamentals.
• Experience administering and troubleshooting Windows Server and Linux environments.
• Strong knowledge of enterprise networking concepts, including routing, switching, DNS, DHCP, VPNs, load balancing, firewalls, and network troubleshooting.
• Experience with storage, backup, disaster recovery, and business continuity solutions.
• Hands-on experience with automation technologies such as PowerShell, Python, Ansible, Terraform, or similar tools, including Infrastructure as Code (IaC) practices.
• Familiarity with observability, monitoring, logging, and performance management platforms such as Grafana, Prometheus, ELK, Datadog, or equivalent solutions.
• Strong troubleshooting, root cause analysis, capacity planning, performance optimization, and technical diagnostic skills across multiple technology layers.
• Knowledge of infrastructure security principles, vulnerability management, compliance controls, and risk mitigation practices.

Core Responsibilities

·       Resolve complex infrastructure issues through advanced technical analysis, critical thinking, and structured problem-solving methodologies.

·       Guide and support other teams in resolving complex technical challenges by sharing expertise and infrastructure best practices.

·       Serve as a technical reference for infrastructure engineering best practices, quality standards, and technical approaches.

·       Share knowledge and contribute to the technical development of engineers and less experienced specialists.

·       Provide expert recommendations and technical guidance for the design, implementation, evolution, and optimization of infrastructure solutions.

·       Design and implement scalable, secure, resilient, and highly available infrastructure solutions.

·       Provide technical guidance and actively participate in the design, implementation, optimization, and troubleshooting of cloud platforms, Kubernetes, databases, virtualization, networking, storage, and operating systems.

·       Collaborate with infrastructure, cloud, security, database, networking, and application teams to address multidisciplinary technical challenges.

·       Perform Root Cause Analysis (RCA) for complex incidents and problems involving multiple technology layers.

·       Conduct advanced technical analysis and reverse engineering of platforms, integrations, applications, and legacy systems to understand functionality, identify dependencies, assess risks, uncover operational limitations, and identify improvement opportunities.

·       Contribute to the definition and evolution of infrastructure architectures and technology modernization roadmaps.

·       Assess existing platforms and identify opportunities to improve availability, performance, security, automation, maintainability, and scalability.

We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.