Collection Intern (South Market Team: France, Spain & Portugal) | Kraków

Electrolux Group 

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. 

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. 

Join us in our exciting quest to build the future home! 

About the role 

Ready to take your first step into the world of Finance & Accounting? 

Our 3-month Internship Program gives you the opportunity to gain practical experience within a global organization. You will learn from experienced professionals, work with international systems, and develop skills that are highly valued in today's job market. 

As a Collection Intern, you will join the South Market Collections Team supporting customers across France, Spain, and Portugal. Working alongside experienced Collection Specialists, you will gain hands-on exposure to Order-to-Cash (OTC) processes, customer account management, and collection activities in an international business environment. 

Our internship is 3 months long, part-time (20 hours per week), and offers a salary of 30 PLN gross per hour. 

What you will do 

As a Collection Intern, you will support the team in managing customer accounts and selected parts of the collection process. From day one, you will have the opportunity to learn how global finance operations work while contributing to daily business activities. 

In detail, you will: 

• Support Collection Specialists with day-to-day operational tasks 

• Work with customer portals and upload required documents to client systems 

• Update and maintain customer data in internal systems 

• Attach proof of delivery and other supporting documentation 

• Monitor customer accounts and assist with overdue account follow-up 

• Contact customers regarding outstanding invoices and support the collection process 

• Assist with payment investigation, account maintenance, and transaction clearing activities 

• Participate in resolving payment discrepancies and unidentified payments 

• Maintain accurate customer records and collection notes 

• Support reporting and other administrative activities within the team 

• Gradually take on more independent and complex responsibilities as your knowledge and confidence grow 

Qualifications & Requirements 

• University degree in progress or recently completed, preferably in Finance, Accounting, Economics, Business Administration, or a related field 

• Very good command of English 

• Knowledge of French, Spanish, or Portuguese will be considered a strong asset 

• Good MS Office skills, especially Excel 

• Strong analytical and problem-solving skills 

• Attention to detail and commitment to accuracy 

• Proactive attitude and willingness to learn 

• Strong interpersonal and communication skills 

• Ability to work effectively in a team environment 

• Availability to work 20 hours per week 

Who you are 

• Analytical – you enjoy understanding the root causes behind issues 

• Detail-oriented – you believe that small details make a big difference 

• Proactive – you look beyond assigned tasks and think ahead 

• Communicative – you build positive relationships and enjoy working with others 

• Curious and eager to learn – you are motivated to develop your professional skills in an international environment 

Where you will be 

You will be based in our modern office in Kraków, working in a hybrid model with approximately 80% office presence. 

Our Global Shared Service Center provides services for Electrolux Group companies worldwide. We are dedicated to Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation. We employ nearly 1,000 talented people and foster a culture built on diversity, inclusion, and continuous development. 

What we offer 

• Hands-on experience in an international Order-to-Cash environment 

• Opportunity to learn from experienced Collection Specialists and Team Leaders 

• Training that will boost your professional competencies 

• Dedicated buddy who will support you throughout the program 

• Friendly atmosphere and a culture that values work-life balance 

• Exposure to international markets and business processes 

• Opportunities to develop both business and language skills 

• Challenging and meaningful tasks that help build your career 

For more information about Electrolux Group, visit: www.electroluxgroup.com.