When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

To perform clinical tasks related to assisting providers and other staff within the medical office.

Job Description:

ESSENTIAL FUNCTIONS

Roles and Responsibilities

• Answers emergency triage phone lines in a professional, educated, respectful manner, appropriately representing the providers and practice at all times.

• Provides detailed documentation of all phone calls triaged from patients, representatives of patients, pharmacies, and other facilities following protocols and/or orders put forth by providers.

• Forwards all appropriate information, both emergency and non-emergent, to providers in a timely manner for review and action as necessary.

• Completes an initial review of all laboratory reports as well as any other ancillary testing results and forwards all information to providers and/or medical records in a timely manner, following protocols and/or orders put forth by providers.

• Performs in office testing as ordered by providers per protocol for medical office.

• Assists in triaging and educating patients within office prior to visit with providers.

Other Duties as Assigned

• Completes other duties as assigned

LEADERSHIP CAPABILITIES

• At times and when directed, may provide guidance and support to others while acting as a resource, trainer and/or preceptor.

JOB REQUIREMENTS

Required Skills
Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable the individual to perform the essential functions.

Communication:

• Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.

Minimum Education

• Graduate of a Licensed Practical Nursing Program.

Minimum Work Experience

• Previous experience in an internal medicine setting preferred

Required Licenses

• [Massachusetts, United States] Licensed Practical Nurse 

• Hold current Massachusetts License in Practical Nursing or Registered Nursing.

Other 

• Maintain current CPR certification.

FUNCTIONAL DEMANDS

Physical Demands

• Provides direct care to patients including lifting, moving, and assisting. Regular standing, bending and walking.

Work Environment

• Medical office environment.

Age-Specific Criteria

• Patient care provider

Patient Care Provided For

• Adolescent

• Pediatric

• Adult

• Geriatric

 

 

Pay Range:

$32.00 - $46.52

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled