Merchant Portfolio Officer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for being the primary provider of dedicated coverage to clients in the BB, GCB and GCBK portfolios. Key responsibilities include leading client call planning and preparation, facilitating client implementation processes, and leading on-going sales routines with established clients (ex. Merchant reviews). Job expectations include understanding and analyzing industry trends and effectively positioning products and services to drive operational efficiencies to help maximize cross sales opportunities.

Responsibilities:

• Partners with the Merchant Specialist and bank client teams by proactively developing an account plan for each client within assigned portfolio
• Influences and guides decision making within the clients organization
• Prepares and submits applicable implementation/projects and provides oversight of critical projects to ensure overall client satisfaction
• Assists in contract renewals and pricing
• Identifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activities
• Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations
• Collaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goals
• Adapts to an ever-changing payment processing environment, maintains accurate records, and adheres to Service Level Agreements

Skills:

• Account Management
• Customer and Client Focus
• Issue Management
• Portfolio Analysis
• Relationship Building
• Active Listening
• Data Management
• Data Quality Management
• Learning Delivery
• Problem Solving
• Collaboration
• Critical Thinking
• Presentation Skills
• Prioritization and Pipeline Management
• Clear Verbal and Written communication

Required Qualifications:

• Ability to establish connections and grow business

• Resolve client issues through a white glove approach

• Thorough understanding of product suite and solutions

• Ability to analyze, interpret and clearly articulate Merchant Services pricing concepts

• Business acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISV​

• Minimum of five years of Merchant Services experience

• Demonstrated ability to work independently, proactively manage a portfolio of client relationships, and identify opportunities to advance client needs, casework, and business objectives with limited direction ​

Desired Qualifications:

• Previous Account Management experience

• 2 to 4+ years of sales experience

• Ability to create and identify reporting to establish trends and present to senior leaders

• Exhibits a strong commitment to professional development through ongoing learning, curiosity, and the ability to quickly adapt to new processes and responsibilities

• Multi-tasking to manage multiple accounts at once

• Proven ability to own client complaints and resolve to prevent escalation

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - WA - Spokane - 601 W Riverside Ave - Spokane Financial Center (WA2141)

Pay and benefits information

Pay range

$26.07 - $39.08 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.