- Salary
- $63k – $70k
- Location
- Toronto
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Business
- Experience
- 2+ years
- Source
- Lever
Description
Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
As a Product Operations Specialist, you will play a key role in helping Pigment’s Support team scale by owning a high-volume category of Technical Operations tickets.
These tickets follow structured Standard Operating Procedures and represent approximately 35%–40% of total Support request volume. Your focus will be on executing these workflows accurately, consistently, and efficiently, while ensuring customers continue to receive the high-quality service Pigment is known for.
You will work closely with Product Specialists, Support Managers, Engineering, and cross-functional partners to resolve operational requests, identify process improvements, and help make Support more scalable.
Skills
SQLSnowflakeJiraFinancial ModelingRisk ManagementCustomer Service
Benefits
Competitive compensation package $63,000 - $70,000 plus benefitsWe encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policiesAlong with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and San FranciscoHigh-end equipment (based on stock/availability) to do your work in the best conditionsWe are hiring to fill an immediate opening for this position.