Equipment Support Specialist

Company Details

Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries - transforming them into essential ingredients that do everything from feeding animals to fertilizing crops to fueling planes and nourishing people. We're the number one publicly traded company of our kind, operating a global family of brands and businesses that span more than 260 facilities in over 15 countries. Our unique scale allows us to make entire industries less wasteful and more sustainable, helping move the world toward a more circular economy.

Darling Ingredients offers full time employees a full suite of benefits including but not limited to the following: 401(k), Health, Dental and Vision Insurance, and Paid Time Off.

Position Summary

The Indoor Equipment Support Specialist coordinates and supports customer equipment installations, site surveys, and large-scale rollout initiatives by serving as the primary liaison between customers, sales teams, vendors, installers, and operations. This role manages project scheduling, equipment requisitions, survey reviews, installation readiness, order accuracy, and installer coordination to ensure successful project execution from planning through completion.

Essential Duties/Responsibilities:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Coordinates indoor equipment installations, telemetry rollouts, site surveys, retrofits, removals, and national account projects from planning through completion, ensuring installation readiness, project accuracy, and adherence to schedule.
• Serves as the primary liaison between vendors, sales teams, and internal stakeholders by communicating project requirements, providing status updates, resolving issues, and delivering exceptional customer support throughout the project lifecycle.
• Manages project schedules, equipment requisitions, parts ordering, resource allocation, vendor coordination, and invoice reconciliation to ensure successful project execution and service delivery.
• Monitors project progress, maintain accurate documentation and system records, support reporting, data management, and process compliance.
• Supports multiple concurrent projects while collaborating across departments, assisting with vendor performance management, providing backup support for project coordination functions, and contributing to operational and continuous improvement initiatives as assigned.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma or GED equivalent required.
• Minimum of one (1) year of experience in:
  • Customer service in an office environment, and/or
  • Project coordination, scheduling, or operations support.
• Experience working with CRM, order management, project management, or database systems.
• Strong organizational and time management skills.
• Ability to manage multiple projects and priorities simultaneously.

Preferred Qualifications:

• Associate's or Bachelor's degree preferred, with experience coordinating equipment installations, service projects, construction projects, or other operational initiatives.
• Mechanical aptitude with the ability to learn and apply new technologies, systems, and business processes.
• Experience using Oracle Sales Cloud, Oracle Analytics Cloud, or similar business platforms.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to work independently while collaborating across teams and supporting national accounts or multi-location customer projects.
• The position requires exceptional customer service, technical aptitude, and attention to detail

Working Conditions and Physical Demands

N/A | Occasionally = up to 20% | Frequently = 21% to 50% | Constantly = at least 51%

Working Environment

• N/A - Exposed to unpleasant or disagreeable physical environments such as high noise level, strong odors, and/or exposure to heat and cold
• N/A - Exposed to bio hazardous conditions
• N/A - Exposed to toxic or caustic chemicals which mandate attention to safety considerations
• N/A - Exposed to Electrical hazards; risk of electrical shock
• N/A - Handles or works with potentially dangerous equipment
• N/A - Travels to offsite locations

Physical Demands

• Constantly - Must be able to remain in a stationary position (Sit)
• Constantly - Must be able to move about inside/outside office or work location (Walk)
• Constantly - Operates a computer and other office machinery (Use hands to finger, handle or feel)
• Constantly - Must be able to position one's self to maintain computers in the lab, including under desks and in the server closet (Stoop, kneel, crouch, or crawl)
• Occasionally - Must be able to ascend/descend on a ladder (Climb or balance)
• Constantly - Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions (Talk, hear, taste, smell)

Weight and Force Demands

• Occasionally - Up to 10 pounds
• N/A - Up to 25 pounds
• N/A - Up to 50 pounds
• N/A - Up to 100 pounds
• N/A - More than 100 pounds

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability, or, protected veteran status. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster