VP – Operations, Enterprise Technology

Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram. 

Firm Overview

Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram. 

Business Unit

BXTI

Business Description

Blackstone Technology & Innovations (BXTi) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency and improve transparency within the firm and across our broad community of investors and portfolio companies.   

BXTi is nimble and entrepreneurial – our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone. We are critical to the firm maintaining its competitive edge.  

Job Title

VP – Operations, Enterprise Technology

Job Description

The VP, Operations, Enterprise Technology is a leadership role, responsible for establishing and driving the operational management framework across Enterprise Technology Operations.

The role serves as the central coordinating and governance function that ensures consistency, accountability, transparency, operational rigor, and continuous improvement across all technology products and services. Working across Enterprise Technology teams, this leader will drive operational excellence through governance, service management, operational intelligence, process transformation, risk management, resilience planning, and executive communications.

The role will act as a strategic advisor to the Enterprise Technology Leadership Team and will be responsible for ensuring that technology operations consistently deliver reliable, resilient, secure, and business-aligned outcomes. This position plays a critical role in enabling Enterprise Technology’s transition toward a product-centric, predictive, engineering-led operating model focused on incident prevention, rapid recovery, operational excellence, and superior employee experience.

Key Responsibilities

• Establish and continuously evolve the governance framework that drives accountability, consistency, transparency, and operational excellence across all Enterprise Technology products and services

• Define and maintain the Technology Operations governance framework, including decision rights, accountability structures, operating principles, and escalation models

• Establish governance forums including operational reviews, service reviews, reliability reviews, risk reviews, executive business reviews, and transformation steering committees

• Drive adoption of the product-centric operating model across Technology Operations, clear ownership across Product Owners, Engineering, Operations, Service Management, SRE, and external partners

• Drive operational maturity through standardization, simplification, automation, and continuous improvement initiatives, establishing a formal Operational Excellence program across Technology Operations

• Identify and improve operational inefficiencies, process bottlenecks, organizational friction points, and service delivery gaps

• Promote engineering-led operations and automation-first principles, including operational maturity assessments and benchmarking frameworks

• Develop operational policies, standards, procedures, and controls that support enterprise-wide consistency

• Define and monitor operational KPIs, SLAs, XLAs, objectives, and performance commitments

• Ensure vendors and strategic partners deliver services consistent with BXTI operational standards and expectations, with defined service expectations and control mechanisms

• Ensure operational performance is continuously reviewed, improved, and aligned with business expectations, establishing formal service review and operational review programs for reliability, availability, and other key service attributes

• Drive Continual Service Improvement (CSI) initiatives, partnering with Product Owners to improve operational outcomes

• Develop operational scorecards and executive dashboards, partnering with the Technology Operations Analytics & Intelligence team to generate actionable insights.

• Ensure operational risks are identified, measured, managed, and mitigated across Enterprise Technology Operations, supporting audit, compliance, and regulatory activities

• Oversee governance of Business Continuity, Disaster Recovery, Operational Resilience, and Recovery Testing

• Ensure timely, accurate, business-focused communications during operational events and ongoing service management activities, defining templates and standards for key operational communication across the firm

Qualifications

Blackstone seeks to hire individuals who work well in a team-driven working group, are highly motivated, intelligent, have sound judgment and have demonstrated excellence in prior endeavors.        

• 12+ years of experience in Technology Operations, IT Service Management, Operational Excellence, Technology Governance, or Enterprise Service Delivery

• Proven experience leading large-scale global technology operations organizations

• Deep expertise in ITIL and enterprise ITSM frameworks, including strong experience with Incident, Problem, Change, Service Level, and Knowledge Management disciplines

• Experience operating within product-centric, engineering-led, or SRE-enabled organizations

• Experience with observability platforms such as Splunk

• Experience leveraging DEX platforms such as Nexthink

• Experience managing operational risk, resilience, business continuity, and crisis management

• Experience working with enterprise observability, telemetry, and operational analytics platforms

• Strong executive stakeholder management and communication skills

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, a or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position.  Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.  All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis.  Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.