Director, Financial Shared Services

Position Summary

The Director, Finance Shared Services leads the company's transactional finance operations — Billing, Accounts Receivable, Accounts Payable, and Payroll — across Red River's multiple entities. Reporting directly to the CFO, this role owns the operating budget for the finance shared services function and is accountable for accuracy, timeliness, compliance, and continuous improvement across all four functions.

Team Leadership & People Management

• Leads a team of approximately 15 employees across Accounts Receivable/Billing, Accounts Payable, and Payroll, including 4–5 direct reports.
• Oversees hiring, onboarding, performance management, coaching, and development planning across the team.
• Establishes team structure and distributes workloads to align with transaction volume, seasonality, and business needs; oversees staffing and capacity planning.
• Manages the shared services operating budget, including headcount and systems and technology expenditures.
• Fosters a culture of accuracy, accountability, and continuous improvement across the shared services function.

Operational Ownership

• Owns the end-to-end performance of Accounts Receivable/Billing, Accounts Payable, and Payroll, ensuring transactions are processed accurately, timely, and in compliance with applicable policies and procedures.
• Establishes and monitors key performance indicators (KPIs) and service level agreements (SLAs) for each function, including metrics such as DSO, invoice processing time, payroll accuracy, and billing cycle time; drives corrective action and continuous improvement when performance falls below expectations.
• Establishes and maintains effective internal controls across the shared services functions and the organization’s multiple entities, including newly acquired businesses, ensuring appropriate segregation of duties, compliance, and audit readiness.

Accounts Receivable/Billing

• Oversees the timely and accurate execution of invoicing, cash application, and collections.
• Participates in daily AR collections and billing calls and, as needed, daily cash forecasting calls with FP&A.
• Provides leadership and intervention on escalated issues, including billing disputes, significant past-due accounts, and customer credit risk concerns.
• Ensures billing is accurate, timely, and aligned with contract terms and revenue recognition policies.
• Owns resolution of systemic billing issues and partners with Sales and Legal to address contract-to-billing set-up and process issues.
• Ensures aging AR balances are consistently reviewed and actively addressed with customers; provides recommendations for appropriate write-offs and reserves when necessary.

Accounts Payable

• Leads vendor invoice processing, three-way matching, and payment runs, including checks, ACH, and wires, ensuring timely and accurate execution.
• Establishes and maintains the delegation-of-authority framework for payment approvals and ensures appropriate controls are maintained.
• Directs resolution of escalated vendor issues and governs vendor master data to ensure accuracy, integrity, and appropriate controls.
• Leads the corporate Travel & Expense (T&E) program and serves as the functional owner for Concur, including travel booking and expense reporting.
• Monitors compliance with T&E requirements and recommends policy updates based on spending trends and business needs.
• Manages the daily auditing of expense reports and partners with Concur/SAP to address audit issues and update audit rules as needed.
• Directs 1099 vendor tax reporting, including issuance, corrections, and federal and state filings; partners with AP to ensure accurate vendor data and provides oversight of internal and vendor-supported filing processes.

Payroll

• Ensures accurate, compliant, and timely payroll processing across all payroll cycles, entities, and jurisdictions.
• Leads the organization’s payroll tax and regulatory compliance across multiple entities and states, including multi-state and multi-entity withholding, wage and hour requirements, and garnishments; combines direct execution of filings with oversight of team- and vendor-prepared work.
• Serves as the escalation point for complex payroll issues and partners with HR, Legal, and external payroll experts on compliance matters, including new tax requirements, registration in new jurisdictions, changes to officers or addresses, and updates to state SUI experience ratings.
• Coordinates required activities performed by Red River and information provided to third-party payroll tax providers.
• Leads the Finance component of the current UKG implementation, partnering with HR and IT on payroll design, configuration, testing, and go-live.
• Serves as the Finance owner for UKG payroll functionality, ensuring ongoing system configuration, controls, processes, reporting, and support align with payroll requirements and business needs following system go-live.
• Partners with Corporate Development to identify and implement required earnings and deductions for acquired companies.

Billing

• Partners with Controllership on month-end close deliverables owned by shared services (accruals, reconciliations, reporting deadlines).
• Leads process improvement and automation initiatives (e.g., AP/AR automation tooling) to improve efficiency and reduce manual risk.
• Acts as the primary point of contact for internal and external audit requests related to AR, AP, Payroll, and Billing.
• Leads integration of AR, AP, Payroll, and Billing processes for newly acquired entities into shared services and represents the function in ERP/HRIS implementations and related policy changes.
• Reports operational performance, risks, and budget status to the CFO on a regular cadence.

Requirements:

• Minimum of 10 years of progressive experience in financial transaction roles
• Undergraduate degree in Finance, Accounting or Business Administration required, CPA certification preferred
• Demonstrate a complete understanding of accounting theories, concepts, and principles, as well as a thorough knowledge of generally accepted accounting principles, and cost accounting standards.
• Proven track record of successfully scaling a company.
• In-depth knowledge of financial principles and a strong understanding of key financial metrics.
• Demonstrated ability to lead and inspire cross-functional teams.
• Possess a strong and comprehensive understanding of working capital.
• Bring valuable experience in government contacts to the role, facilitating effective communication and collaboration.
• Comfortably navigate and lead through change, providing strategic direction in evolving financial landscapes.
• Adaptability in leadership with the ability to link organizational change to the primary values, abilities, and dreams of the stakeholders involved.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact [email protected]. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.