Auto Adjuster Analyst - Allstate Dealer Service

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The ADS-Claims Adjusting- Analyst II is a beginner level resource tasked with adjudicating VSC mechanicals claims in accordance with established quality and timeliness guidelines.

We are seeking an Auto Adjuster Analyst to join our team! The Auto Adjuster Analyst reviews repair estimates related to vehicle breakdowns, verifies coverage eligibility, and determines whether repairs are covered under the customer's Vehicle Service Contracts. The ideal candidate will bring a strong automotive or mechanical background and be comfortable evaluating vehicle repairs and estimates. We are open to candidates located in the Eastern or Central time zone states.

Key Responsibilities

• Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices

• With minimal supervision, investigates basic and occasionally moderately complex files, reviews damage, take photos, and determines reparability or total loss

• Completes other tasks as directed by management

• Prepares damage estimates and locates parts for basic and occasionally moderately complex claims and negotiates their settlement

• Documents a claim file with notes, evaluations, and decision-making process in a timely and efficient manner per departmental procedures

Supervisory Responsibilities

• This job does not have supervisory duties.

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Skills

Adjudication, Auto Collision Repair, Automotive Repair, Car Maintenance, Claims Processing, Customer Satisfaction, Customer Service, Customer Support, De-Escalation, Documentations, Empathy, General Automotive Repair, Motor Vehicle Repairs, Negotiation, Vehicle Repairs, Vehicle Servicing

Compensation

Compensation offered for this role is 50,000.00 - 75,050.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

 

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

 

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.