Executive Assistant & Team Leader - Global Corporate & Investment Banking (Capital Markets)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The goal of CIBC's Capital Markets business is to be the premier client-focused wholesale bank based in Canada. To deliver on this, the Capital Markets arm of CIBC provides a wide range of credit, capital markets, investment banking, and research products and services to government, institutional, corporate and retail clients in Canada and in key markets around the world.

The primary mandate of this role is to lead, coach, and develop a team of approximately 15 Executive Assistants supporting Managing Directors and their teams across the Global Corporate & Investment Banking (GC&IB) business units. You will build team capability, strengthen employee engagement and accountability, and ensure the team delivers consistent, high-quality support across a high-performing, fast-paced Capital Markets environment.

As a people leader and key operational partner, you will set clear expectations, manage performance and capacity, develop talent, and foster a collaborative and inclusive team culture. The role also includes direct executive support responsibilities, which complement the primary focus on people leadership and administrative service delivery. Reporting to the Director & Head of Business Administration - Capital Markets, you will be a trusted partner to senior leadership and a role model for the broader administrative community.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time.

How you'll succeed

• Lead, Coach & Develop the GC&IB Administrative Team – Provide direct people leadership and effective management for a team of approximately 15 executive assistants, establishing clear expectations and strengthening employee commitment, accountability, and performance. Create a positive work environment and serve as an effective role model by championing CIBC's mission, vision, and values. Ensure compliance with policies, standards, guidelines, and controls by applying them fairly and consistently. Lead recruitment, onboarding, and role alignment to ensure the team has the right capabilities and capacity to meet current and evolving business needs. Manage performance through regular coaching, timely and balanced feedback, clear development objectives, and formal performance discussions. Build individual and team capability through ongoing coaching, mentoring, knowledge-sharing, cross-training, and targeted development opportunities. Identify employee strengths, career interests, and development needs; create meaningful growth opportunities and support succession and talent planning for the administrative team. Foster an inclusive, collaborative, and high-performing team culture where employees feel supported, connected, and empowered to contribute ideas and improve how the team works. Plan and manage team coverage, workload, and capacity to ensure seamless administrative support for executives, while creating equitable opportunities for employees to broaden their experience and capabilities. Collaborate with executive assistants and team leaders across the broader Capital Markets team, identifying, establishing, and promoting best practices.

• Organize GC&IB Administrative Teams & Processes – Create efficiencies by streamlining and implementing standardized administrative processes across departments. Oversee compliance with processes and procedures; ensure standardized tasks - including employee onboarding/offboarding, organization charts, client invoicing, and expense reports are completed correctly and on time. Promote continuous improvement in administrative processes; diagnose problems and propose effective solutions. Assist with the logistical coordination of Interns, Co-Ops, and Graduate Rotation Programs, including workstation assignments, schedules, desk setup, onboarding/offboarding, and transfers. Review and approve supply requisitions, invoices, and expense reports; ensure compliance with the Spend Authorization Policy, Travel Policy, and all relevant internal controls. Support other administrative activities as assigned, including but not limited to presentation assistance and event coordination.

• Business Process & Operations Support – Assist the Capital Markets Premises Team with larger re-stack projects impacting the GC&IB floors. Provide Corporate Visa Card assistance, including temporary and permanent limit changes, new applications, MCC restrictions, and delinquency reporting. Serve as the subject matter expert in business unit and enterprise policies and procedures. Provide general support to various business partners including HR, Technology, other Capital Markets departments, and regional offices. Assist, as required, with ad hoc operational processes and projects under the direction of the Head of Business Administration.

• Provide High-Impact Executive Support – Alongside the primary people leadership mandate, provide high-impact executive support using independent judgment, discretion, and diplomacy. Anticipate needs and initiate appropriate action to ensure the most effective use of executives' time and attention. Screen requests and manage several complex calendars; proactively identify issues, determine priorities for Managing Directors and their teams, and pivot accordingly. Serve as the primary point of contact for all calendar appointments, ensuring meetings are scheduled with urgency and prioritized appropriately. This includes ownership of several large meetings and associated logistics - room bookings, site access arrangements, technology coordination, and catering requirements. Coordinate and arrange all travel requirements, including airline reservations, hotel accommodations, and airport transfers; monitor for last-minute changes while ensuring policy adherence. Process expense reports for executives in the group, ensuring charges are within policy, follow guidelines, and are submitted in a timely manner; provide guidance to the team as needed. Perform general administrative tasks including processing invoices, mail distribution, arranging couriers, maintaining floor telephone lists, and managing general administration files. Maintain department organizational charts, distribution lists, and vacation schedules. Manage onboarding and offboarding for new and departing staff, including coordination of technology access, office setup, and building access; order business cards, corporate phones, and corporate credit cards as required; ensure all compliance requirements and internal policies are met.

Who you are

• You can demonstrate experience. Minimum of 7 years' experience in administrative or professional support within a complex, fast-paced environment, including demonstrated people leadership experience managing, coaching, and developing employees. Experience leading a sizeable administrative team and balancing leadership accountabilities with senior executive support is preferred. You bring excellent technical skills in Microsoft Word, PowerPoint, Excel, and Outlook. Strong working knowledge of CIBC's organizational structure, considered a valuable asset.

• You have a degree/diploma. Post-secondary education in a related field is preferred.

• You are a caring and accountable leader. You are an experienced people leader who builds trust, sets clear expectations, coaches for performance, develops talent, and creates an inclusive environment where employees can grow and succeed. You have led diverse, high performing teams.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You are extremely detail oriented and very well organized, able to manage time and multi-task to accomplish a wide variety of tasks and conflicting priorities.

• You are goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You have the ability to work with limited direction and ambiguity, making sound decisions within your scope of accountability. You thrive in an on-site, in-office environment and enjoy working in a dynamic, fast-paced, open-concept setting.

• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best. You are extremely flexible and able to function in a continuously demanding and dynamic environment; resourceful and creative in acting on demands and resolving problems.

• You are a proactive problem-solver. You have the ability to identify opportunities for process improvement and acts on them.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You possess excellent interpersonal and communication skills, both verbal and written, with the ability to engage effectively with individuals at all levels in situations that often require eliciting or sustaining cooperation and participation.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 5th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Capital Markets, Client Onboarding, Client Service, Customer Experience (CX), Detail-Oriented, Internal Auditing, Strategic Initiative, Teamwork