Office Manager, Radio Traffic and Continuity

Office Manager, Radio Traffic and Continuity

San Francisco

Classical California, a public service of the University of Southern California, seeks a meticulous, highly organized and service-oriented professional to serve as Office Manager, Radio Traffic and Continuity. Working behind the scenes, this position helps ensure underwriting and promotional messages reach listeners accurately and on schedule while supporting the systems and processes connected to more than $2 million in annual underwriting revenue.

About the Department:

Classical California, is a listener-supported nonprofit classical public radio and audio organization. America's largest and most listened-to public media organization for classical music, Classical California draws upon the state's heritage of entertainment and innovation to create musical experiences that push beyond convention. With broadcast studios in San Francisco and Los Angeles, we exist to make everyday life more harmonious. Our vision is to be the most welcoming and engaging place to connect with classical music, and our mission is to share original and relevant musical experiences that inspire greater engagement in classical music. In our vibrant San Francisco studio, you will join a close-knit, long-tenured team that cares deeply about our listeners, clients, donors, colleagues and the arts community.

Position Overview:

In this role, you will manage the detailed flow of orders, audio assets, traffic logs, reporting and invoicing support while also helping the San Francisco office run smoothly. Much of the work is independent and detail-focused, making this an excellent opportunity for someone who enjoys solving a complex puzzle, takes pride in getting every detail right and responds promptly and thoughtfully to colleagues and listeners.

This position is based in San Francisco and follows a hybrid schedule with three days on-site each week.

Key Responsibilities:

• Enter underwriting, sponsorship and promotional orders accurately in the radio traffic management system.

• Schedule radio traffic and continuity, coordinate audio assets and maintain accurate production records for each new order.

• Maintain and reconcile daily traffic logs to support month-end close and accurate invoicing.

• Maintain organized electronic client and advertiser order records, including documentation of digital placements.

• Prepare weekly proof-of-performance analytics, sales revenue reports and other reports or invoices as requested.

• Serve as the primary point of contact for radio traffic and continuity system questions, coordinating timely resolution when needed.

• Manage day-to-day office operations, including supplies, equipment, furniture and maintenance scheduling.

• Support office budget administration by reconciling business expenses, processing invoices and maintaining accurate records.

• Respond promptly and professionally to phone calls, emails, mail and listener inquiries as a primary point of contact for the San Francisco office.

• Coordinate staff communications, travel and expense logistics, meetings and office events.

Minimum Qualifications:

• Bachelor's degree or combined experience and education as a substitute for the minimum education requirement.

• Three years of relevant experience, including office management and budget administration.

• Exceptional attention to detail and the ability to maintain accuracy across high-volume, deadline-driven data and processes.

• Strong planning, organizational and problem-solving skills, with the ability to manage priorities independently and follow through promptly.

• Excellent written and verbal communication skills and a responsive, service-oriented approach with colleagues, listeners and other stakeholders.

• Proficiency with Microsoft 365, including Word, Excel and PowerPoint, and familiarity with Google Workspace tools.

Preferred Qualifications:

• Experience with radio traffic and continuity operations, including scheduling underwriting, sponsorship or promotional spots.

• Experience using radio traffic and continuity platforms; Marketron/Visual Traffic experience is a plus.

• Experience supporting the operations of a collaborative office or media environment.

Required Documents and Additional Information

Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents. The budgeted salary range for this position is $97,000 - $115,000.
 

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Benefits

To support faculty and staff well-being, USC provides benefits-eligible employees with a broad range of benefits and perks to help protect their and their dependents' health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC's comprehensive benefits here.

#LI-Hybrid

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 3 years
Minimum Field of Expertise: Secretarial or specialized clerical and administrative experience

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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