Tier 3 Engineer

Overview

The Tier 3 Engineer provides 24×7×365 operational support, troubleshooting, and incident resolution for the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), and Memorial and Benefit Services (MBS). The Tier 3 Engineer delivers secure, reliable, and effective Information Technology (IT) solutions that support the Department’s mission.

Responsibilities

• Respond to alerts, HPIs/CPIs, and produce Event Update Reports and Postmortems.
• Apply OS/application patches, monitor environments, and support deployments.
• Monitor environments continuously, including dashboards, logs, telemetry, availability, and capacity metrics.
• Produce Postmortem Reports, Event Update Reports, and After‑Action Reports (AARs).
• Provide trend analysis, performance assessments, and recommendations for system optimizations. Perform OS and application patching, backup and restoration operations, job scheduling, and environment maintenance.
• Support deployments (including after-hours releases), validating maximum‑load performance and ensuring release stability
• Implement SRE practices to improve monitoring, fault tolerance, resiliency, logging, alerting, and automated testing.
• Support proactive monitoring, synthetic tests, and integration validations to prevent outages and maintain SLTs

Qualifications

Required:

 

• Bachelor’s Degree in computer science or an IT-related degree with 7-10 years' experience
• Experience providing 24×7 support, responding to automated alerts, HPIs/CPIs, and resolving incidents under strict SLTs.
• Experience performing patching, maintenance, backup/recovery, monitoring, and environment support.
• Experience producing postmortems, outage reports, event updates, and conducting root‑cause analysis.
• Experience supporting deployments, incident triage, synthetic monitoring, and SRE‑aligned processes.
• Public Trust

 

Preferred:

 

• Experience with .NET/Java/Oracle; VA systems; cloud operations

 

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

 

Integral is headquartered in McLean, VA and serves clients throughout the country.

 

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

 

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Employee Assistance Program

 

Equal Opportunity Employer/Protected Veteran/Disability