Research Operations Specialist

Job Summary:

Ensures the smooth and efficient functioning of an organization’s daily activities by optimizing processes, managing resources, and supporting operational objectives. This role varies across industries, but typically includes responsibilities like tracking operational metrics, improving workflows, managing logistics, and collaborating with various departments.

Key Responsibilities (What you contribute):

• Assist in planning and executing projects, ensuring adherence to timelines, budget, and quality standards.

• Ensure operations meet regulatory, quality, and safety standards; manage documentation and compliance requirements.

• Identify operational challenges and develop solutions to address them promptly, reducing downtime or delays.

• Work closely with other departments (e.g., finance, HR, customer service) to align operations with broader business objectives.

• Address escalated issues, streamline support processes, and work to enhance customer satisfaction where relevant.

• Address escalated issues, streamline support processes, and work to enhance customer satisfaction where relevant.

• Support stockroom operations 

• Support EH&S responsibilities including the EH&S committee. 

• Support laboratory operations, equipment maintenance and lifecycle tracking. 

• Coordinate vendor service and repairs, handles communications and scheduling.

• Respond to critical equipment alarms during and after business hours (night and weekend redundancy is essential). 

• Protect research continuity through proactive maintenance and rapid response 

• Reduce single points of failure across the Research Operations team. 

• Troubleshoot system errors, update leadership with operational needs. 

Minimum Requirements:

Education Requirements (Required)Associate's DegreeAssociate's Degree

Education Requirements (Preferred)Bachelor's DegreeBachelor's Degree

Combination of Education & Experience ConsideredYY

Degree & Specialization Requirements

Certifications

Experience Requirements (Required)5 years5 years

Experience Requirements (Preferred)7 years7 years

Pay Range: $56,538 - $94,658, pay is determined by years of experience.

About JAX:

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org​​​​​​​.

EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.