- Location
- RBC CENTRE, 155 WELLINGTON ST W:TORONTO, Canada
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Engineering
- Seniority
- Lead
- Closing date
- Today
- Source
- Workday
Description
Job Description
What is the opportunity?
The Agent Lead sits at the forefront of transforming Financial Advisor productivity through agentic AI workflows—bridging business problems with intelligent automation. This is a high-ambiguity, rapid experimentation role where you'll define how vendor agents, enterprise frameworks, and internally developed agents coexist and interoperate within a governed ecosystem. This is not a pure engineering role—it's a product-minded builder role that shapes, validates, and scales agentic patterns reusable across Wealth Management.
What will you do?
Partner directly with Financial Advisors, field leadership, and business stakeholders to identify high-value agentic workflow opportunities and evaluate when AI is the right solution vs. deterministic automation
Lead rapid POC development cycles with authority to "fail fast / scale fast," designing multi-agent interactions across vendor agents (CRM/Agentforce), enterprise agents, and native/internal agents
Act as Product Owner for agentic workflows—owning use case shaping through validated solution patterns, defining success metrics, and driving iteration based on advisor feedback and usage telemetry
Establish reusable agent design patterns including prompting strategies, orchestration, memory models, tool usage, and escalation paths in collaboration with AI Engineering
Engage with enterprise stakeholders (Borealis, architecture, and platform teams) to align with approved agentic frameworks, standards, and governance requirements
Manage and develop Context Engineers/Prompt Engineers, establishing best practices in context design, retrieval strategies, and agent behavior tuning
Travel (~25%) to branches and field locations to observe advisor workflows, identify friction points, validate usability, and drive adoption of agentic solutions
What do you need to succeed?
Must-have:
8–10 years total engineering experience — with 2–3+ years specifically building agentic or LLM systems (not just prototypes)
Hands-on RAG architecture — chunking tradeoffs, retrieval failures, evaluation
Built or extended tool integration layers connecting LLM agents to external systems
Strong Python backend — FastAPI, async, Pydantic, streaming responses
Proven experience building and deploying agentic AI solutions (multi-agent systems, orchestration frameworks, tool-using agents)
Strong understanding of agent frameworks, architectures, memory models, tool integration, and event-driven agents
Demonstrated ability to operate as a builder + product owner hybrid with strong judgment on when to use AI vs. when not to
Experience designing workflow-driven automation and working across business, engineering, and enterprise governance functions
Leadership experience managing technical talent and excellent stakeholder engagement skills for "side-of-desk" collaboration
Nice-to-have:
Experience in Wealth Management or Financial Services, particularly with advisor workflows
Familiarity with CRM-based agent platforms (Salesforce Agentforce) and event-driven architectures
Understanding of AI risk, model governance, explainability frameworks, and human-centered design
What's in it for you:
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to do challenging work.
Opportunities to build close relationships with clients.
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Job Skills
Actuarial Modeling, Big Data Management, Commercial Acumen, Data Mining, Data Science, Decision Making, Machine Learning (ML), Natural Language Processing (NLP), Predictive Analytics, Python (Programming Language)Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
