E-Comm Operations Specialist

E-COMM OPERATIONS SPECIALIST needs 2–4+ years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis

Requires:

• Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors).
• Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders.
• Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams.
• Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
• Experience handling direct escalations from Customer Service and providing fast, structured solutions.
• Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
• Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
• Experience handling direct escalations from Customer Service and providing fast, structured solutions.
• Experience testing, validating checkout flow, and logging frontend bugs for website updates or promotional launches.
• Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
• Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks.
• Understanding of warehouse handoffs, shipping carrier updates, and order fulfillment lifecycle tracking.
• Order Flow & Exception Troubleshooting
• ERP / Order Management Systems
• Ticketing & Bug Logging
• Data Analysis & Reporting
• Cross-Functional Communication
• E-Commerce Web & UAT Testing
• Retail/Optical/E-Commerce Background
• Self-Starter / High Agility
• Familiarity with WMS & Logistics