Program Coordinator, New Student Coach

Compensation Type: Salaried

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Compensation: $53,581.50

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The Program Coordinator, New Student Coach serves as a coach, navigator, supporter, and motivator to further stimulate learning acting as the initial connection for admission and student services to new students in a complex learning environment. This role is responsible for providing new student support and coaching on how to transition into college including holistically speaking with students about goal setting, learning strategies, time management, organizational skills, self-regulation and self-efficacy. The New Student Coach duties include but are not limited to: College readiness support (placement assessments, career assessments, Prior Learning Assessment (PLA), online learning, etc.); academic coaching, tailored learning support, and participation in campus-wide events such as New Student Programs, Admission transition events, placement testing events, and advising/career events.

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ESSENTIAL JOB FUNCTIONS

New Student Coaching & Support

• Provides direct individualized guidance, academic coaching, and advising on issues such as goal setting, learning strategies, time management, and organizational skills that will impact their placement, enrollment, and financial assistance.
• Provides a tailored student experience by creating and reviewing information regarding career opportunities, program of study, placement, orientation, and financial aid.
• This includes communicating the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process.
• Assists and supports students throughout the admission and enrollment process.
• Provides proactive outreach and follow-up support via written and phone communications.
• Utilizes Workday Student to run reports, manage cohort activities, and send engagements to caseload of students.
• Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements.
• Assists students in understanding their financial obligations and educating them on how Columbus State Community College, federal, state and third-party resources can assist them.
• Utilizes critical thinking, problem solving and experience with student issues to be proactive in addressing potential student concerns, identifying potential barriers within the student enrollment process and initiating steps resulting in resolution.

Program Coordination, Design & Facilitation

• Serves as a primary facilitator of new student programs (including Academic and Career Pathway Orientations, Course Scheduling Workshops, and Online Orientation) by designing and developing engaging presentations, first semester course recommendations, financial aid support, and general support to new students and their families.
• Creates, facilitates, and presents professional, engaging, and motivational presentations using the latest technology to a wide variety of audiences providing information about the College and opportunities for students.
• Contributes and participates in the planning, development, and implementation of activities designed to attract and enroll new students.
• Works on projects and events overseen by leadership in New Student Onboarding and Assessment.
• Creates materials that guide and educate students in understanding their transition as a (new) student at the College.
• Ensures that the College’s vision and mission are reflected in all aspects of the transition/orientation student experience, i.e. implementing standard aesthetics, and elements that are user friendly and designed for optimum student engagement.
• Integrates and explains policies and procedures of all areas of enrollment services and other closely related areas to new students.
• Anticipates students' needs by considering all aspects of the enrollment cycle.
• Supports and contributes to on campus visits, providing campus tours, special event programming, and other internal and external recruitment activities.

Building Partnerships

• Collaborates closely with key Columbus State departments including the Academic Affairs, Admissions, Advising, Career Services, Placement Testing, International Student Services, Student Central, Enrollment Services Operations, and Accessibility and Testing to ensure effective student enrollment matriculation.
• Makes appropriate referrals to faculty, advisors, counselors, program coordinators, student service areas, or other resources as needed.
• Assists with other Enrollment and Student Service areas as needed/assigned.

Cross Functional Collaboration & Training

• Assists with other Student Success areas as needed or assigned, particularly during high-demand periods.
• Collaborates with colleagues across the division to streamline processes and deliver consistent, student-friendly support in cross training in multiple areas of the student experience to provide seamless service and ensure continuity of operations.
• Works from multiple college locations as assigned, ensuring consistent practices, strong service coverage, and enhanced overall student experience.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES:

• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
• Hours include a schedule rotation to support student needs including occasional evenings and Saturdays based on operation need.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor's degree in a related field.
• Two (2) years of experience in education, social work, customer service, or other related fields.* An appropriate combination of education, training, coursework and experience may qualify a candidate.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full time

40

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

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