Sales Support Administrator I

Accountabilities:

• The primary purpose of this position is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products, and providing professional communication with internal and external customers.
• Assist with the processing of orders from initial review to invoicing.  This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules.
• Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teams.
• Provide invoice copies, contracts, orders, and other customer information from the Fulfillment systems to Sales and/or customer upon request.
• Ability to manage complex customer operational and billing issues.

Key Competencies

• Customer focus
• Attention to detail
• Data management and reporting
• Process execution and compliance
• Collaboration and teamwork
• Analytical and organizational skills
• Effective communication

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