Operations Manager

 

 

Job Description

Position

Operations Manager

Role Summary

The role holder is responsible for providing leadership and strategic direction to the business,

enhance Organisation’s brand position, while delivering a healthy P&L.

Reports To

Business Head

Key Responsibilities

1. Strategic Planning:

• Develop a strategic plan for the Organisation that clearly identifies a vision for the long-

term sustainable growth for the country;

• Work with all stakeholders to gain consensus for the business plan. From this plan

identify and communicate yearly initiatives, action plans, measurements,

responsibilities and budgets;

• Scan the market continuously and scout for business development opportunities.

Expand the business on a continuous basis.

2. Business processes:

• Establish and implement processes, procedures and programs for superior profits,

business management and inventory control;

• Review processes at regular interval to monitor their effectiveness and make

modifications. Communicate findings and changes to all stakeholders. Drive

integration with the head office to ensure business unit alignment.

3. Brand/Retail Management:

• Develop in depth understanding of the Organisation’s brand value in the country to

ensure a high degree of recall. Ensure consistency of brand and marketing messages;

• Establish and manage strategic relationships with top Cruise port & Government

officers, Brand owners, strategic vendors, JV partners etc. and identify ways to leverage

the relationships for business growth.

4. Financial:

• Responsible for P&L of the operations;

• Direct the team activities to reach revenues, margins, and other goals. Maintain the

standards of fiscal responsibility in expenses;

• Periodically analyse various risks involved in each business and ensure adequate

control mechanisms are in place for minimizing/ managing risks.

5. People Management:

• Develop an effective organization structure. Bring on-board talent required to support

business initiatives;

• Lead staff development processes focusing on leadership development, role

definitions, success planning and learning;

• Create an environment where employees are encouraged to perform at their

potential and where diversity is respected and ethical behaviour is encouraged;

 

 

 

 

6. Compliance:

• Conduct and oversee internal reviews, audits periodically to ensure that compliance

procedures are followed;

• Ensure and verify that all regulatory policies and procedures have been documented,

implemented, and communicated;

• Inform & educate employees on matters associated with statutory regulations and best

practices;

• Assess compliance risk & ensure adequate control mechanisms are in place for

minimizing/ managing risks.

 

Key Result Areas

• Achievement of budgeted revenue

• Achievement of absolute Gross margin

• Manage Stock Shrinkage within limit

• Achievement of Retail KPIs like SPP, ATV, penetration rate etc.

• Compliance with all relevant legislations

 

Qualification & Experience

• Graduation. Minimum 10 years of hands-on Retail experience from reputed

Organisation out of which at least 5 years as Manager;

• Strong hands-on experience in retail operations, project management, merchandising,

customer service, inventory management and marketing

• Decision making ability, people management skills, ability to do multi-task, prioritize

work and meet tight schedules, excellent interpersonal, communication &

presentation skills.

• Follow ethical behaviour

 

Compensation: Market standard

Base location: Antigua