- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Experience
- 2+ years
- Source
- RecruiterFlow
Description
Hi there! We are South and our client is looking for a Creator Operations Manager!
Note to Applicants:
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Eligibility: This position is open to candidates residing in Latin America.
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Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
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Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
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Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
- Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile. 🙂
About the Role
We're looking for a Creator Operations Manager to own the end-to-end lifecycle of our creator and UGC program — from sourcing and onboarding to sampling, campaign execution, and performance-driven offboarding. You'll be the operational backbone connecting our creator community to our ecommerce and ads strategy, ensuring content flows smoothly through the pipeline and drives real commercial results.
This role is ideal for someone who has lived inside social commerce (TikTok Shop, Instagram/Meta creator programs, or similar) and understands both the creator relationship side and the ecom/performance marketing side of the business.
Responsibilities
Creator Sourcing & Relationship Management
- Identify, recruit, and onboard creators/UGC talent aligned with brand and campaign needs
- Manage day-to-day creator communications — briefs, expectations, deadlines, feedback
- Build and maintain a healthy pipeline of active, reliable creators; manage offboarding/firing of underperforming or non-compliant creators
- Negotiate rates, usage rights, and deliverables with creators
Sampling & Logistics
- Manage product sampling operations — requests, fulfillment tracking, inventory coordination with ops/warehouse
- Ensure creators receive product on time to hit content and campaign deadlines
- Track sample-to-content conversion and flag bottlenecks
- Run creator campaigns end-to-end: briefing, timeline management, content collection, revisions, approvals
- Process content through the internal pipeline — organizing, tagging, and routing approved content to marketing/ads teams
- Maintain content databases/trackers so usable assets are easy to find and repurpose
- Coordinate whitelisting/spark ads permissions and usage rights with creators
- Manage creator-related operations within ad platforms (e.g., TikTok Shop Affiliate/Creator Marketplace, Meta Creator tools)
- Support the setup and monitoring of TikTok Shop collaborations, affiliate programs, and creator-driven campaigns
- Work closely with the paid media/ads team to align creator content output with active or upcoming ad campaigns
- Monitor creator/content performance metrics (engagement, conversion, GMV where applicable) to inform sourcing and campaign decisions
- Cross-functional Collaboration
- Partner with marketing, ecommerce, and creative teams to align creator strategy with broader growth goals
- Report on program performance: creator output, content volume, campaign ROI, sampling efficiency
- 2+ years of experience in creator operations, influencer/UGC management, or social commerce (TikTok Shop, Instagram Creator programs, affiliate marketing, etc.)
- Solid understanding of ecommerce and paid social/ads fundamentals
- Experience managing high volumes of creator relationships and communications simultaneously
- Comfortable with content pipeline tools and organizational systems (spreadsheets, project management tools, content trackers)
- Strong negotiation and communication skills — able to manage both positive relationships and difficult conversations (offboarding, disputes, quality issues)
- Highly organized, detail-oriented, and able to manage multiple moving parts under deadline pressure
- Data-driven mindset — comfortable tracking and reporting on performance metrics
- Direct experience with TikTok Shop Creator Marketplace or Affiliate programs
- Experience working with a DTC/ecommerce brand
- Familiarity with UGC content licensing/whitelisting processes
- Background in talent management, casting, or influencer agency work