Care Management Rep/Medical Assistant (MA)- Family Practice and Internal Medicine Clinic

Schedule varies between the hours of 8am-5:30 pm, Monday through Friday. No weekends or holidays.

Pay Range:

Job Description Summary:

Assists with and supports the implementation of care management and quality improvement initiatives in a clinic setting. Acts as a resource and trainer to staff, leadership and physicians. Help ensure that implementation efforts are integrated with defined clinic goals and targets.  This position is 60% quality management and 40% Medical Assistant, depending on the needs of the clinic.

Where You Will Work:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High School Diploma or GED required
• Associate’s degree (or equivalent knowledge) in Allied Health.
• Completion of an accredited program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.
• Typically requires 2 years of experience in an ambulatory setting that includes experiences in direct patient care, general knowledge of chronic disease states, providing staff training, and assisting with gathering, interpreting and distributing data.
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. 
• Certified or registered as a CMA or RMA by one of the following National Organizations:  American Association of Medical Assistants (AAMA), Certified Clinical Medical Assistant (CCMA) certification issued by the National Health Career Association (NHA), RMA certification issued by the American Medical Technologists (AMT), Medical Assistant (NCMA) certification issued by the National Center for Competency Testing (NCCT), Clinical Medical Assistant Certification (CMAC), or American Medical Certification Association (AMCA).

What You’ll Do:

Schedule: Schedule varies between the hours of 8am-5:30 pm, Monday through Friday. No weekends or holidays.

As a Care Management Rep./Medical Assistant, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will:

• Collaborates with clinic leadership, physicians and staff to implement care management and quality improvement functions to optimize outcomes. This may include distribution and discussion of data and reports with care providers, staff education, and gathering and compiling input from physicians and other care providers.
• Receives and distributes reports showing the progress and implementation of care management initiatives within market and clinics. Assists leadership with identification and implementation of improvement strategies as designated.
• Following patients based on identified physician care plan needs through various methods to include phone calls, letters, and face-to-face meetings.
• Acts as a resource to staff on current and new care management initiatives. Works closely with clinic staff to assess and improve care management results through discussion and staff education.
• May participate in medical record reviews as necessary
• Reviews data to identify clinic and market trends. May present data as requested for the purpose of creating action plans needed to improve patient care. Acts as an informational resource to care management administration.
• Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care.   

About This Location:

Our primary care physicians at Aurora Internal Medicine & Family Medicine (2801 W. Kinnickinnic River Pkwy., Suite 170/175, Milwaukee, WI) provide high-quality, personalized care. Primary care is the first point of contact in health care, and family medicine physicians care for the entire family through comprehensive preventive care, such as annual physical exams and vaccinations as well as being well trained in the diagnosis and treatment of acute illnesses and chronic diseases or can refer you to specialists if needed.   

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance.  For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available.
• Unique patient lifting/movement situations will be assessed on a case- by- case basis.
• Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.
• Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids.  Will be required to wear protective clothing and equipment as needed. 
• Generally exposed to a normal office environment.
• Position requires travel, may be exposed to road and weather hazards.
• Operates all equipment necessary to perform the job.

Ready to Take the Next Step:

Apply Now!

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.