Engagement Specialist

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.
 

Job Description:

Responsible for: Creating and maintaining initiatives to employee engagement and satisfaction 

Key Responsibilities and Accountabilities (May perform other duties as requested not specifically addressed in the document)

·      Coordinating and tracking GPTW/ESAT action plan 

o    Bi-monthly reports to senior leaders and executives on progress

o    Running and tracking progress of ambassador program

·     Coordinating/tracking ESAT/charity budgets for departments

o    Monthly reporting on COTW donations and events

·     Supporting site-wide gamification – work with ops/training on establishing

o    Goals

o    Initial set-up

o    Tracking progress/goal completion

·         Monthly projects based on Passion4U goals

·         Execute and support all activities on site and off site

·         Have up to 25 volunteer ambassadors reporting to you. 

o    1 from each client and other support departments

·         Relaunch mentor program

·         Reestablishing onboarding program with Onboarding Specialist

o    Standardized meet-and-greets

o    First-month support from employee engagement team

o    Feedback loops

·         Employee recognition

o    Ongoing promotions

o    Department/program performance recognition

·          Social media content creation based on site-wide events

Main Job Requirements

Education and Specific Training

·        High School Degree 

o     Work Experience Preferred

o    1-year minimum experience at Tele performance

Required Skills

Technical Skills

   ·        Minimum intermediate working knowledge of Microsoft Office, particularly Excel and PowerPoint

Competencies and Specific Skills

·         Skillful at generation innovative and visionary concepts

·         Proficiency in professional communication, written and oral

·         Analytical and problem solving skills

·         Strict adherence to deadlines

·         Ability to handle and prioritize multiple tasks

·         Decision making skills

·         Proficiency in verbal and active listening communications skills

·         Time management skills

·         Ability to stay focused in distracting surroundings

·         Cultural awareness and sensitivity

·         Flexibility

·         Confidentiality and discretion with coworkers’ information

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Teleperformance is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. Teleperformance is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Questions?

• Call our Job Hotline with questions 876-979-8061
• Visit us on Instagram: https://www.instagram.com/teleperformance_jamaica/?hl=en