Technical Business Analyst

 

[TBC] Technical Business Analyst, Integration Delivery _______

About Ordermentum and the role

At Ordermentum, our purpose is to create a more sustainable food and beverage industry by

enabling venues and suppliers to trade smarter. Since 2014, our network has grown to 50,000

cafes, restaurants, and bars - over half the venues in Australia - ordering from 1,000 local

wholesale suppliers.

Our platform offers suppliers the most advanced ERP integrations in the industry. Orders and

payments from customers flow seamlessly through the Ordermentum app and sync with

suppliers’ systems for account management, operations, fulfilment, finance, and more.

To scale effectively, we’re investing in a hands-on technical IC to own integration design,

low-code prototyping, and project delivery. You’ll work with Sales, Onboarding, and Integration

Support to accelerate supplier onboarding and improve outcomes.

This role is for someone who wants to design, prototype, and deliver integrations that directly

drive supplier success and revenue growth, working closely with our Supplier Sales and

Onboarding teams.

What you’ll do

Sales Solution Design & System Analysis

● Consult with suppliers to understand their core workflows and integration needs with

the Ordermentum platform.

● Facilitate workshops to gather requirements, validate designs, and align stakeholders

on outcomes.

● Recommend integration strategies, identify risks, and propose best practices to meet

business and technical requirements.

● Translate business requirements into technical design documents, balancing

off-the-shelf Ordermentum capabilities, API integration design, and custom workflows

as appropriate.

● Collaborate with Sales and Onboarding to ensure accurate solution pitches, clear

expectations, and informed design decisions.

● Influence and negotiate with customers and stakeholders to reach the best possible

solution approaches

Integration Project Delivery & Customer Configuration

● Configure, test, and troubleshoot integration components hands-on.

 

 

● Support deployment, post-production, and enhancements for smooth transitions to

operations.

● Use low-code workflow tools and APIs to tailor the platform for each supplier,

partnering with Product and Engineering as needed.

● Manage end-to-end implementations, including third-party integration partners and

UAT.

● Lead client workshops and solution design sessions, making configuration and technical

decisions independently.

Supplier Support & Change Management

● Guide suppliers through upgrades and feature releases requiring action on their end.

● Troubleshoot issues and manage client expectations throughout the integration

lifecycle.

● Serve as the primary technical point of contact for onboarding new suppliers.

● Run internal working groups and cross-team coordination to ensure smooth delivery.

Required experience and skills

● Bachelor’s degree in Information Systems, Computer Science, or a related field.

● 3+ years managing SaaS or software integration projects with clients. Experience

translating business logic into platform configurations.

● Strong technical foundation: REST APIs, system integration patterns, scripting/coding,

SQL, and data modelling.

● Excellent communication and stakeholder management skills, with the ability to

manage priorities and deliver under uncertainty.

Nice-to-Have

● Passion for food, coffee, or hospitality; understanding of supplier operations or small

business dynamics.

● Experience with supply chain, ordering systems, or marketplaces.

● Familiarity with agile software delivery environments.

● Familiarity with modern AI tools (e.g., Claude Code) or workflow automation software

(e.g., n8n).

What you get ● Attractive salary package with Employee Share Option Plan participation and

wellness/education benefits

● Direct impact, helping thousands of small businesses across 50k+ venues and 1k+

suppliers save time and operate more efficiently

● Join a bright, capable team of "hospo experts and hospo lovers" tackling meaningful

industry problems from our great Surry Hills office (surrounded by excellent cafes)