Customer Service Group Mgr - BOGOTA

Position Overview

We are seeking a visionary and experienced Business Intelligence (BI) Team Lead to join our Services Operation unit in Bogota. As the head of a dynamic and multi-disciplinary team, you will be instrumental in shaping our data strategy and driving business value through powerful insights. You will lead a talented group of Data Scientists, AI Experts, and Visualization Professionals, fostering an environment of innovation and analytical excellence. This is a critical role responsible for elevating our team's capabilities, streamlining the development of cutting-edge BI solutions, and ensuring our practice remains at the forefront of the AI revolution.

## Key Responsibilities

• Team Leadership & Mentorship: Lead, manage, and mentor a high-performing team of data specialists, fostering their professional growth and ensuring a collaborative, results-oriented culture.
• Strategic Direction: Define and execute the BI roadmap, aligning analytical initiatives with overarching business goals to solve complex challenges and identify new opportunities.
• Solution Development: Oversee the end-to-end lifecycle of BI solutions, from requirements gathering and data modeling to the development of insightful dashboards and predictive models.
• Insight Elevation: Champion the transition from descriptive reporting to advanced prescriptive and predictive analytics, empowering stakeholders with forward-looking, actionable intelligence.
• AI Integration: Drive the strategic adoption of new AI and machine learning technologies to enhance our analytical capabilities, automate processes, and unlock deeper levels of insight from our data.
• Stakeholder Collaboration: Act as a key partner to senior leadership and business stakeholders, translating their strategic questions into analytical frameworks and delivering clear, impactful findings.
• Operational Excellence: Establish and enforce best practices for agile development, data governance, and quality assurance to ensure the delivery of robust, scalable, and reliable BI solutions.
• Innovation & Evolution: Stay abreast of the latest industry trends in AI, data science, and visualization, and champion a culture of continuous learning and improvement within the team.

## Qualifications & Experience

• A Bachelor’s or Master’s degree in Engineering, Computer Science, Data Science, Statistics, or a related quantitative field is required.
• A minimum of 10 years of progressive experience in Business Intelligence, Data Science, or a related analytics field.
• Proven track record of leading, managing, and developing technical teams comprised of data scientists, analysts, or BI developers.
• Demonstrable experience managing the full project lifecycle for complex analytics and BI solutions.
• Strong, foundational understanding of data warehousing principles, data modeling, and ETL/ELT processes.
• An engineering or similar technical background is highly preferred.

## Required Skills

• Technical Proficiency:
• Expert-level knowledge of data visualization, with extensive hands-on experience in Tableau.
• Deep understanding of SQL and experience querying large, complex datasets.
• Strong familiarity with data science concepts and programming languages (e.g., Python, R).
• Knowledge of AI/ML model development, deployment, and lifecycle management.
• Experience with cloud data platforms (e.g., Snowflake, Starburst, Databricks) is a significant plus.

• Leadership & Communication:
• Exceptional leadership and team management skills with a passion for mentoring talent.
• Outstanding communication and presentation skills, with the ability to distill complex analytical concepts into clear, concise insights for executive audiences.
• Strategic mindset with strong problem-solving and project management capabilities.
• Fluency in both English and Spanish is required.

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## Job Family Group:

Customer Service

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## Job Family:

Institutional Customer Service

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## Time Type:

Full time

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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