Mortgage Operations Officer – Perpetual Corporate Trust

• Max‑term contract until 31 July 2027

• Enjoy a hands on and varied role that keeps you active throughout the day

• Join a collaborative operations team supporting major lenders, financial institutions and clients

Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.  

Perpetual Corporate Trust (PCT), a specialist business within the Perpetual Group, is a leading fiduciary, custody and digital business in Australia, with operations in Singapore. We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance. Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our clients success.

About the Role

At Perpetual Corporate Trust, our Document Custody team supports the secure handling, movement and retrieval of client documents. We are seeking a Mortgage Operations Officer to join the team on a max term contract until 31 July 2027.

This hands on operations role is well suited to someone who enjoys staying active throughout the day. You will move between document storage areas to collect, retrieve and deliver document packets in line with client requests and agreed service levels. The role involves regular movement between locations, handling archive boxes and working in a fast paced environment where accuracy, reliability and teamwork are essential.

You will join a close knit team of 2 within a broader team of 12, working alongside permanent and contingent team members in a collaborative environment. This is not a typical desk based role. You will be active throughout the day, supporting key document custody processes and helping deliver client requests efficiently. This is a full time onsite role, with standard working hours of 8.00 am to 4.00 pm.

Key responsibilities

• Retrieving and delivering document packets in response to client and business requests

• Supporting the secure movement and handling of documents between storage and office locations 

• Working within agreed service levels in a busy, volume driven environment

• Handling archive boxes and document packets safely, using appropriate equipment and following health and safety requirements

• Accessing documents stored on shelves, including the use of appropriate equipment, such as ladders where required

• Working closely with team members to manage daily workflows and priorities

• Maintaining accuracy, care and confidentiality when handling client documents.

About you

We’re interested in hearing from people who have:

Previous mortgage experience is not required. We are looking for someone with a positive attitude, strong reliability and a willingness to learn. Financial services experience would be helpful but is not essential. You should be comfortable working in an active, onsite role that involves regular walking, lifting and movement throughout the day, including handling boxes and document packets.

We are looking for someone who can bring:

• A reliable, practical and team oriented approach

• A positive attitude and willingness to learn

• Strong attention to detail when handling documents and requests

• The ability to work to strict timeframes in a fast paced environment

• Comfort working in a physical, onsite operations role

• Awareness of safe manual handling practices

• Financial services experience, ideally, although this is not essential

• Reliability, punctuality and self motivation

• A basic understanding of mortgages, trusts and related documentation would be highly regarded

We love hearing from people who are inspired to shape the future with us. If you're excited about this opportunity or about joining Perpetual Corporate Trust, we encourage you to apply.

How we work
Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.

Employee benefits

• Work from anywhere in Australia for up to one month each year

• An annual allowance to empower you to prioritise your personal wellbeing

• Study support and commitment to supporting professional development

•