Proctor I, Testing Center

• Hours of Work: Monday - Friday 8:00 AM - 5:00 PM.  
• Screening will begin ASAP and continue until the position is filled. 
• Start date to be determined, but as soon as practicable after the hiring/interview process. 

Salary and Benefits: This is a full-time, benefited Staff, S24 level position. Starting wage range: $15.87 - $17.92/hourly, depending upon experience.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 15 – 18 Paid Holiday/Closure Days
• Three Paid Personal Days
• Healthcare/Dental/Vision/Life Insurance
• Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
• Paid Vacation and Sick Leave
• Onsite Childcare Center
• Professional Development Opportunities

JOB SUMMARY: The Testing Center Proctor I is a full-time role responsible for coordinating and administering exams in the LCCC Testing Center, ensuring test security and adherence to institutional procedures. The position involves working with a wide range of students, faculty, and national certification services to deliver computer- and paper-based exams, including those for distance learning, accommodated students, and national certifications. Additionally, the proctor prepares usage reports and maintains a secure, professional testing environment to uphold academic integrity.Essential Functions: – this position is non-exempt, i.e., is eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

To perform successfully in this position, an individual must be able to perform principal responsibilities satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion; reasonable accommodations may be made to enable individuals with disabilities to perform the principal responsibilities. 

1. Ensure the efficient administration of computer and paper-based exams by scheduling, preparing, and overseeing all testing sessions in the center, while maintaining the integrity of exam procedures.
   • Facilitate seamless, secure, and accurate administration of computer- and paper-based exams, meeting the needs of accommodated, distance learning, national certification exams, and makeup testing for LCCC and other institutions maintaining compliance with vendor requirements and keeping certifications current.
   • Prevent academic dishonesty by enforcing security and reporting protocols ensuring a fair testing process
2. Foster a professional and supportive testing environment, by effectively resolving inquiries and concerns while maintaining clear communication with stakeholders.
3. Ensure efficient daily operations of the Testing Center by maintaining organized scheduling, room setup, and seamless proctor transitions for uninterrupted testing services.
4. Enhance student and visitor satisfaction through excellent customer service and consistent availability of testing supplies and functional equipment.
5. Improve service quality by training proctors and participating in ongoing professional development to support best practices in testing and student support. 
6. Drive continuous improvement by evaluating testing processes, identifying areas for enhancement, and implementing innovative solutions to increase efficiency and effectiveness.

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge

• Administrative – Knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms, and workplace terminology.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Inventory Control – Knowledge of inventory control principles and methods.
• Office Procedures – Knowledge of office procedures and of spelling, grammar, punctuation and arithmetic.
• Records Administration – Knowledge of records administration and maintenance techniques and procedures. 
• Regulatory Compliance – Knowledge of laws, regulations and standards applicable to the job, specifically FERPA and Title IX. 

Skills

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. 
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
• Analytical Skills – Capacity to analyze data, identify trends, and make informed decisions based on findings. 
• Communication – Strong verbal and written communication skills, including the capacity to convey complex information clearly. 
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 
• Computer Software – proficient in computer-based training software, Microsoft Office Suite, Microsoft Outlook, and other relevant software applications to effectively complete job tasks. 
• Conflict Management – Use of tools, skills and processes to find respectful and creative ways to resolve disputes and disagreements. 
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 
• Data Entry – Entering information or updating records in a database or computer system with minimal errors. 
• Document Editing – Editing documents for correct spelling and grammar.
• Equipment Maintenance – Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. 
• Installation – Installing software. 
• Instructing - Teaching others how to do something. 
• Interpersonal Skills – Ability to interact effectively with others, build relationships, and manage interpersonal dynamics.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.  
• Negotiation – Bringing others together and trying to reconcile differences. 
• Organization – Ability to organize tasks, resources, and workflows efficiently.
• Records Management – Proficient in organizing, updating, and maintaining accurate records in both physical and digital formats. Skilled in using records management software and tools to ensure easy access and security of information. 
• Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do. 
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. 
• Teamwork and Collaboration – Ability to work effectively as part of a team, contributing to group goals and fostering a collaborative environment. 
• Time Management - Managing one's own time and the time of others. 
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.

 Abilities

• Attention to Detail – The ability to observe, analyze, and comprehend even the most minute aspects of a task or situation. 
• Communication – The ability to effectively express your thoughts, ideas, and messages to diverse people in oral and written form. Public speaking skills and ability to write/edit emails, letters, and technical reports. 
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. 
• Emotional Intelligence – Ability to manage both your own emotions and understand the emotions of people around you. 
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Originality – The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. 
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. 
• Professionalism – Capable of representing the organization in a professional manner, adapting to various situations with maturity, and maintaining confidentiality and discretion at all times. 
• Records Maintenance – Accurately prepare and maintain records, files, and reports, including records of materials, supplies, time, and work performed. Time Sharing - The ability to shift back and forth between two or more activities or sources of information.
• Ability to work independently i.e. being able to find answers when there isn't someone available to help you
• Ability to deal with multiple competing deadlines
• Ability to handle intermittent times of high-stress and fast-paced activity
• Ability to handle frequent interruptions with phone calls, walk-ins, emails, Teams messages, etc.          

PHYSICAL/MENTAL DEMANDS:

• There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
• While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
• There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
• An employee must frequently lift and/or move up to 20 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
• Exposure risk: fluorescent lighting and extended computer/screen time. 

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Minimum Qualifications:

• Associate’s degree from an accredited institution 
• Two years of experience working in customer service, data-entry, or a professional office setting.

Preferred Qualifications:

• Four years of experience working in customer service, data-entry, or a professional office setting.

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an EEO/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, age, physical or mental disability, or covered veteran status.

The college has a designated person to monitor compliance and to answer any questions regarding the college's nondiscrimination policies. Please contact: Title IX, Title VI, and ADA Coordinator, Suite 205, Clay Pathfinder Building, 1400 E College Drive, Cheyenne, WY 82007, 307.778.1144,[email protected]. Contact information for the regional Office for Civil Rights is: Office for Civil Rights, Denver Office, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, 303.844.5695,[email protected]. Updated 6/2025.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources 

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference.