Permit Clerk I

Performs a variety of routine to moderately complex administrative and technical work in receiving, reviewing, organizing, and processing building permit applications. Position is responsible for initial intake of applications and final issuance of permits within prescribed standards and requirements. Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment.t.

• Demonstrates working knowledge of Florida Statutes 489 and 553, ensuring permit applications meet contractor licensing requirements and statewide building code regulations.
• Demonstrates knowledge of Florida Statute 119(Public Records Law) by ensuring proper handling, retention, and disclosure of permit records in compliance with public records requirements, including responding to records requests accurately and within required timeframes.
• Applies understanding of Florida Building Code (FBC) to verify proper permitting procedures, documentation, and compliance prior to permit issuance.
• Basic understanding of digital signature on submitted plans and documents in accordance with relevant Florida Statutes, ensuring authenticity, integrity, and compliance with electronic submission standards for permitting processes.
• Basic ability to operate a computer using Microsoft Office products (Word, Outlook, and Excel) and learn to use applicable department/organization specific software.
• Receives permit applications and reviews for accuracy and completeness; ensures required licensing, forms, and plans are submitted according to permit requirements.
• Provides customers with training, guidance, and assistance in use of web-based technology for digital permit submittals; trains inter-departmentally as needed.
• Compiles and organizes applications and associated forms, documentation, and plans to facilitate efficient review and processing by the plans examiner staff.
• Processes payments via cash, checks, and credit; performs daily balancing and reconciliation of receipts.
• Monitors and tracks permit applications through the inspection and review process; provides progress updates to customers as requested.
• Monitors permit applications with conditional and/or inspection holds; ensures proper authorizations are provided prior to issuance of any permits subject to holds.
• Receives and responds to questions and requests from internal and external customers via telephone and email communications.
• Escalates concerns, issues or complaints to senior staff when unable to address or resolve within position's scope of authority or responsibility.
• Interacts with other departments and agencies in the permitting process.
• Assists in coordinating efforts between owners, builders and Contractor Licensing to correct Stop Work Orders.
• May schedule building permit inspections and inform contractors of inspection priority issues for missed or failed inspections requiring attention.
• Demonstrates professional courtesy, tact and diplomacy in all communications with internal and external customers.

• None

High school diploma or GED; supplemented by three or more years' directly-related experience in municipal permit processing; or an equivalent combination of education, certification, training, and/or experience. Must have a valid Florida driver's license. Regular in office attendance is required.
Candidate is subject to interview(s), medical testing (including drug screening), and a comprehensive background investigation.

• Ability to locate, read, and relay ordinances, regulations, and building code to the general public. Ability to establish and maintain working relationships with the public and fellow employees. Must be able to deal with the public effectively and in a respectful manner
• Basic knowledge of municipal permitting standards and requirements
• Skill in working independently and following through with assignments with minimal direction
• Basic ability to operate a computer using Microsoft Office products (Word, Outlook, and Excel) and learn to use applicable department/organization specific software
• Ability to review, compile, and organize forms, documents, and related records for efficient processing and ready retrieval
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to perform mathematical computations applicable to the work
• Ability to regularly attend work and arrive punctually for designated work schedule 
• Ability to communicate effectively verbally and in writing
• Ability to organize work for timely completion
• Ability to follow oral and written instructions 
• Ability to deal courteously and effectively with the public
   

OTHER REQUIREMENTS

PHYSICAL REQUIREMENTS:

Depending on functional area of assignment, tasks involve the ability to exert light physical effort usually involving some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). May involve some climbing, balancing, stooping, kneeling, crouching, crawling, walking or standing. Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking.

 ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed inside without exposure to adverse environmental conditions (e.g., dirt, cold, rain, fumes).

 SENSORY REQUIREMENTS:

Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Some tasks require the ability to communicate orally and in writing.

EMERGENCY RESPONSE AND ESSENTIAL EMPLOYEE STATEMENT

Every City employee has emergency response responsibilities, though not every position will be considered an essential employee during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.
 
Preference shall be given to eligible current city employees.  All vacancies are open until filled unless otherwise specified.  The City of Marco Island is an Equal Opportunity Employer. The City of Marco Island is a drug free and smoke free workplace.