Maintenance Technician

Maintenance Technician – Nairobi, Kenya

At KONE, our mission is to improve the flow of urban life. We provide innovative solutions for elevators, escalators, and automatic building doors, helping people move safely, conveniently, and reliably in a smarter urban environment.

We are looking for a dedicated and customer-focused Maintenance Technician to join our Service team in Nairobi, Kenya. In this role, you will be responsible for ensuring the safe and reliable operation of customer equipment while delivering exceptional service and building strong customer relationships.

Key Responsibilities

• Ensure customer satisfaction through high-quality service delivery and proactive, professional on-site communication.
• Perform preventive maintenance activities in accordance with KONE maintenance methods and safety standards.
• Accurately record and report all work performed in a timely manner.
• Maintain excellent relationships with customers, site contacts, and end-users.
• Manage and maintain a safe working environment during service operations.
• Identify potential site risks and communicate any safety concerns or incidents promptly.
• Identify and recommend unplanned repairs based on equipment condition and operational requirements.
• Obtain customer approval for repairs not covered under contract and carry out the required work.
• Complete and submit timesheets and service documentation accurately and on time.
• Support the achievement of service quality, safety, and customer satisfaction targets.

What We Are Looking For

• Vocational Certificate or Diploma in Mechanical Engineering, Electrical Engineering, or an equivalent technical qualification.
• Minimum of 3 years' experience in the elevator and escalator industry is essential.
• Experience working on both KONE and non-KONE equipment is advantageous.
• Good communication and customer service skills.
• Basic IT proficiency and the ability to use digital service tools and reporting systems.
• Ability and willingness to perform service calls using a motorcycle.
• Strong troubleshooting skills and a proactive approach to problem-solving.
• Commitment to safety, quality, and continuous improvement.

Why Join KONE?

At KONE, you will be part of a global organization that values safety, collaboration, innovation, and customer success. We offer opportunities for professional growth, continuous learning, and the chance to contribute to making cities better places to live.

If you are passionate about technical excellence and delivering outstanding customer service, we would love to hear from you.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/