intermediate systems analyst- incident response (Nashville, TN)

Now Brewing – Systems Analysts! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Systems Analyst, you’ll support and deliver technology and process solutions that build key business capabilities and drive operational improvements. You’ll partner with business and technology teams to gather requirements, design solutions, configure and test systems, and provide global production support for critical applications.

As a Systems Analyst, you will…

• Shape solutions end-to-end by gathering and documenting requirements, supporting user story creation and backlog grooming, and contributing to business process design and user-centric solution design.
• Configure, test, and validate by supporting application configuration (attributes, workflows, UI changes), assisting with data conversion (extract/load/validation), and executing tests while validating results using queries as needed.
• Keep critical systems running by providing 24x7 support, working trouble tickets to SLA, conducting root cause analysis, coordinating issue resolution across teams (and vendors when needed), and maintaining clear documentation and knowledge articles.

We’d love to hear from people with:

• 1-2+ years of relevant IT experience
• 1+ years of facilitating major incident / crisis bridge lines (preferred)

Preferred qualifications

• Excellent verbal & written communication and listening skills. Ability to create accurate, concise correspondence, develop and conduct presentations
• Strong proven interpersonal skills & able to work well with people at all levels
• Detail-oriented and strong problem-solving skills, with ability to analyze a situation for potential future problems
• Familiar with incident management processes
• Foundation level knowledge of server operating systems, networking, firewalls, databases, storage, virtual infrastructure technologies, and application technologies.
• Intellectually inquisitive nature with the ability to be open minded to varying opinions
• Responsible, conscientious, and possess a passion for excellence - positive “can do” attitude
• Innovative, creative, and extremely responsive in respect to service quality and ways in which it can be improved
• Available for on-call coverage 24X7, to support off-hours work as required, including weekends and Holidays and fluctuates with staffing
• Available to work nights and weekends on a rotating schedule
• Good understanding of corporate IT policies, procedures, and standards
• Knowledge of Incident, Problem, Change, and Knowledge Management practices
• Knowledge of the IT strategies, customers, and services provided
• Knowledge of service analysis tools

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.

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