Software Engineering Senior Manager – Pharmacy Technology - Hybrid

Lead what’s next in pharmacy technology.

Do you enjoy solving complex technology challenges and helping teams do their best work? As a Software Engineering Senior Manager, you will lead the Safire application platform that supports mail-order fulfillment pharmacies for Home Delivery, Accredo, and Express Scripts Specialty Distribution Services. You will guide a talented engineering team, strengthen production stability, and partner across product, engineering, and automation teams to improve secure, reliable service delivery for the people who count on us.

Responsibilities

• Own end-to-end accountability for the pharmacy application suite, with a focus on stable, secure, and reliable production operations.

• Set the scheduling systems strategy for the pharmacy technology application suite, balancing operational excellence, modernization, and continuous improvement.

• Evaluate emerging technologies, including AI and cloud capabilities, to improve platform resiliency, scalability, and supportability.

• Serve as a senior technical advisor to business partners, product owners, and IT leaders, ensuring solutions align with enterprise standards and operational best practices.

• Lead root cause analysis, remediation planning, and preventive actions for post-production incidents.

• Lead, coach, and develop a high-performing software engineering team of 8–15 professionals, fostering ownership, accountability, and growth.

• Partner with Product Owners to evaluate, prioritize, and plan customer and user requests based on business value, quality, and budget.

• Drive process improvements and contribute to cross-functional IT programs that strengthen the team and the platform.

Required Qualifications

• 8+ years of experience in software engineering, application support, production systems, or a related technology field.

• 3+ years of experience leading technical, software engineering, or application support teams.

• Experience diagnosing, resolving, and preventing complex production issues in enterprise environments.

• Strong background in root cause analysis, incident management, change management, release coordination, and production governance.

• Experience working within Agile delivery frameworks.

• Ability to manage competing priorities and make sound decisions in high-pressure or outage scenarios.

• Ability to communicate clearly with technical and non-technical stakeholders.

• Willingness to work a flexible schedule to support critical initiatives and production needs.

Preferred Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or a related field.

• Hands-on or historical experience with AI technologies, cloud technology such as AWS or OpenShift, Microsoft C#.NET, C++, Angular, Oracle, and Microsoft SQL Server.

• Familiarity with manufacturing, fulfillment, pharmacy, or high-volume operational systems.

• Growth mindset, strong ownership, and a passion for continuous improvement for yourself, your team, and the organization.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.