Service Technician

Description

We are seeking a skilled and motivated Service Technician to join our team. This role is responsible for installing, maintaining, and repairing surface preparation equipment at customer sites across the region and beyond. The ideal candidate is mechanically inclined, customer-focused, and comfortable with frequent travel.

Key Responsibilities

• Install, service, and troubleshoot surface preparation equipment at customer locations.
• Perform preventative maintenance and emergency repairs.
• Provide technical support and training to customers on equipment usage and care.
• Maintain accurate service records and documentation.
• Communicate effectively with customers, internal teams, and vendors.
• Ensure compliance with safety standards and company policies.
• Order new parts for repairs as needed.
• Utilize Microsoft Word and Microsoft Excel for creating and running reports.
• When not traveling, the technician is expected to work onsite at the Byron Center, MI shop, focusing on equipment repairs, maintenance, and rebuilds.

Requirements

• High school diploma or equivalent; technical certification or associate degree preferred.
• 2+ years of experience in mechanical, electrical, or industrial equipment service.
• Strong electrical skills including reading and understanding electrical drawings.
• Excellent communication and customer service abilities.
• Ability to work independently and manage time effectively.
• Willingness and ability to travel 50–75% of the time.
• Must have reliable transportation and a valid driver’s license.
• Ability to meet the physical requirements of the job which includes bending, lifting heavy equipment and working in confined spaces.
• Flexibility to adapt to changing schedules and customer needs.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) plan.
• Paid Time Off – 3 weeks first year accrued monthly.
• Paid Holidays.
• Company Paid Life Insurance.
• Company Paid Short-Term Disability.
• Company Paid Long-Term Disability.
• Employee Assistance Program.
• Financial Wellness.

About SurfacePrep

Founded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.

At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications — including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.

Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.

By partnering with SurfacePrep, customers gain more than products — they gain a collaborative team committed to delivering results beyond the surface.