BPO Vendor Analyst

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:

As a BPO Vendor Analyst, you are responsible for managing relationships with vendors and franchisees to ensure agreements, communications, and customer service levels are delivered at optimal levels. Ensures vendor agreements are rolled out, implemented, and compliant; ensures customer service levels for vendors and franchisees; and manages franchise event details and communications. 

 

Responsibilities:  

• Manages external relationships with vendors to ensure vendor agreements are within compliance and vendor performance is in alignment with SVM strategic goals and priorities.
• Works with vendors for rollout and implementation of agreements.
• Acts as liaison between vendors and franchisees to ensure customer service levels.
• Supports R&D and franchise business units in researching new products, equipment, vendors as requested by leader.
• Manages expo, seminar, and convention setup details to include sales of booth spaces, soliciting funds, managing registration, programs, vendor participation and sponsorship for training academies, and budgets.
• Manages and composes communications to franchisees for assigned business units regarding programs, upcoming events, available products, and equipment, etc.
• May assume other duties as applied.

Qualifications

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor’s degree preferred

 

Minimum Experience required:  3+ years of experience in related field 

 

Required Skills:   

• Strong written and verbal communication skills
• Detail oriented
• Ability to delegate tasks, resolve problems, and manage multiple projects at once

 

Preferred Skills   

• Adaptable
• Collaborative
• Problem Solver

 

 

Other/State Specific

This role pays between $72,000/Yr  to $85,000/Yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.