Service Operations Manager

Ziegler CAT has an opening for a Service Operations Manager that will lead the service departments for the branch and is responsible for ensuring safety, customer satisfaction and profitability. The ideal candidate will be someone who is passionate about developing and leading a successful team of employees and someone who has a strong business acumen, passionate for driving strong business results.

Responsibilities:

• Responsible for safe and productive working environment of the shops
• Maintain a strong department safety, cleanliness, and branch consistency culture
• Implement and maintain procedures to meet and exceed our customers’ expectations
• Partner and coach Shop Supervisors on spending time on the floor coaching and building rapport with Technicians
• Support Shop Supervisors through problem solving with issues/challenges involving customers, employees, equipment, etc.
• Partner with sales personnel to effectively build relationships and support future sales
• Maintain the facility and reinforce established practices and procedures to Ziegler standards
• Visit customers with sales personnel
• Maintain the highest level of customer satisfaction through communication, professionalism and urgency before, during and after the sale
• Help recruit and hire branch personnel including visiting local recruiting and technical college events
• Manage workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities
• Analyze performance/financial data and influence profitability through effective process change
• Evaluate capital tooling needs and assist with justifications
• Manage goodwill support process 
• Resolve conflicts in a timely and professional manner
• Ensure that all employees are given regular, fair and accurate performance evaluations
• Work in a cooperative manner with team and superiors

Qualifications:

• 2 or 4 year degree preferred; High school diploma required
• 4+ years of technical or mechanical knowledge preferred.
• Demonstrated ability to lead effective teams
• Knowledge of product line and/or a willingness to continue education on new products required
• Strong computer and organizational skills required
• Strong people leader who develops his/her employees through coaching and feedback
• Strong business acumen and ability to make good and timely decisions for customers and the company
• Personal Attributes: Creative Thinking, Conflict Management, Customer Focus, Integrity, Planning and Organization

Travel:

• Up to 10%

Minimum Physical Requirements:

• Standing, walking, using hands, talking, hearing
• Working Conditions may be indoor and outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The total compensation (base plus incentive) for this position is

$111,300.00 to $166,900.00

Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.