National Controls Support Specialist I

Job Description:

Summary:

The National Controls Support Specialist I provides technical assistance over the phone to on site field technicians and end users of AAON.

Essential Job Duties and Responsibilities: 

• Answers and solves National support calls on AAON controls.
• Assists in testing and troubleshooting AAON digital controls.
• Performs job site startup and troubleshooting.
• Assists with both on site and off site training on AAON controls.
• Performs administrative duties associated with controls support position.
• Assists with training new National controls support personnel.
• Tests control boards that have come back from AAON as failed boards.

Education and Experience Requirements:

• Associate's degree (A.A./A.S.) or equivalent from two-year college or technical school or higher education: or two to four years related experience and/or training with one to three years of commercial HVAC experience; or equivalent combination of education and experience.  Electrical Controls and Instrumentation Automation is a plus.

Knowledge, Skills, and Abilities: 

• Knowledge of mechanical, electrical, and refrigeration systems and equipment.
• Ability to analyze technical issues and develop effective solutions.
• Ability to read and interpret technical manuals, schematics, wiring diagrams, and related documentation.
• Strong verbal and written communication skills.
• Excellent customer service and relationship management skills.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with standard office technology and business software applications.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Willing to be on call.
• Electronic/digital low voltage controls
• Multi-Meter
• Knowledge of electronics
• Microsoft Suite
• Internet software
• Contact management systems

Work Environment:

• Primarily performed in an office environment.
• Exposure to seasonal hot and cold temperatures, dust, noise, and industrial environments during site visits.
• Compliance with all company safety policies, procedures, and applicable regulations.
• Lift up to 10lbs.
• Occasional travel required to support field service activities and customer issue resolution.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.