Customer Support Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer Operations Manager

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In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
 

The work model for the role is: Onsite in Lake Mary, FL. #LI-Onsite

Your role and responsibilities:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.

• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.

• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Our Team Dynamics 

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. 

Qualifications for the role: 

• Bachelor's Degree in Business or Engineering (or other related field) or equivalent years of experience

• 3+ Years of experience in customer service and dealing with high stress environments

• Familiarity with ABB's Medium Voltage Product Portfolio is preferred

• Candidates must already have work authorization that would permit them to work for ABB in the US

What's in it for you  

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger 

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. 

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. 

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf 

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.  

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.  

ABB Benefit Summary for eligible US employees 

[excludes ABB E-mobility, Athens union, Puerto Rico] 

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more 

Health, Life & Disability 

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.   

• Choice between two dental plan options: Core and Core Plus 

• Vision benefit 

• Company paid life insurance (2X base pay) 

• Company paid AD&D (1X base pay) 

• Voluntary life and AD&D – 100% employee paid up to maximums 

• Short Term Disability – up to 26 weeks – Company paid 

• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay. 

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance 

• Paid Parental Leave 

• Employee Assistance Program 

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption 

• Employee discount program 

Retirement 

• 401k Savings Plan with Company Contributions   

• Employee Stock Acquisition Plan (ESAP)  

Time off  

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. 

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.