- Location
- Hybrid or Remote
- Workplace
- Hybrid, Remote
- Type
- Full-time
- Department
- Operations
- Source
- Lever
Description
Moneybox wants to help a generation invest in their future. Every day, thousands of customers trust us to move their money quickly, safely and correctly, whether that's transferring an existing ISA or LISA into Moneybox, or using their Lifetime ISA to buy their first home.
As a member of the Customer Operations team, you'll be at the centre of that promise. You'll help customers get set up, keep their transfers and payments moving, and make sure that when things get complicated (and they sometimes do), someone's actually on it.
This isn't just about processing cases accurately and efficiently (though that matters enormously); it's about making customers feel genuinely looked after during one of the more stressful financial moments of their lives: moving their savings or buying their first home.
You'll answer questions from customers, liaise with solicitors and providers, and work with the wider business to escalate issues and drive improvements. This role sits at the heart of what makes Moneybox special: brilliant operations delivered with a human touch.
