Senior Site Reliability Engineer

A career with EROAD offers the unique opportunity to work in a fast‑growing organisation at the forefront of intelligent transport solutions — enhancing road safety, improving productivity, and reducing environmental impact. Our mission is to deliver intelligence you can trust, for a better world tomorrow.

We're looking for a talented and driven Senior Site Reliability Engineer to join one of our autonomous platform teams and play a key role in maintaining and developing EROAD's global SaaS platforms

This is a senior, hands-on role where your efforts will directly contribute to enabling our wider engineering teams to innovate faster and with confidence — all while ensuring our platforms meet and exceed key performance metrics

You'll be part of a positive, supportive, and proactive team operating within a self-managed Agile environment, where curiosity, collaboration, and doing the right thing are at the heart of everything we do

What You'll Do

• Ensure EROAD's systems are operating at peak efficiency, performance, and uptime

• Assist in root cause analysis of complex faults across large distributed systems and see issues through to full resolution

• Drive aggressive automation of operational tasks to increase team scale and efficiency

• Work with the team to deliver deployments of new SaaS application releases with minimal to no customer impact

• Build and maintain metric collection and visualisation tools to support capacity planning, troubleshooting, and proactive system stability

• Participate in the on-call roster to ensure high availability and swift incident response

• Conduct performance and reliability testing to identify bottlenecks and single points of failure

• Contribute to monthly reporting on platform cost, capacity, incidents, and performance

• Mentor teammates, contribute to solution design, and lead by example in all that you do

• Continuously evaluate and adopt modern reliability, observability, and deployment practices

• Optimise cost across EROAD's cloud infrastructure while maintaining reliability and performance

What You'll Bring

• Deep, hands-on experience operating Kubernetes (AKS/EKS) in production at scale

• Strong experience with public cloud platforms — Azure or AWS

• Proficiency with Terraform or similar Infrastructure as Code (IaC) technology

• Experience with CI/CD pipelines via GitHub Actions, Azure DevOps, Concourse, or similar

• Practical knowledge of a scripting language such as Ruby, Bash, or Python

• Exposure to monitoring, alerting, and visualisation tools such as Grafana, Sumo Logic, or Datadog

• Understanding of automated provisioning tools such as Chef, Ansible, or Puppet (advantageous)

• Experience with containerisation and PaaS products (advantageous)

• Solid understanding of relational database systems, with experience in caching, in-memory databases, or NoSQL a bonus

• A self-motivated, curious mindset with a proven ability to continually grow your knowledge and stay across emerging tools and technologies

• Strong communication skills and the ability to thrive in a fast-paced, team-oriented environment

• Keen interest in, or hands-on experience with, operating complex multi-tier distributed systems in production — particularly those involving real-time event processing or high-throughput data pipelines.

Why You’ll Love Working at EROAD 

EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow across New Zealand, Australia, the Philippines, and the USA. 

At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities. 

Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life. 

Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport - we can’t wait to hear from you.